Jump to content
eaglesnest888

UNABLE TO SCAN

Recommended Posts

I have been using SAS for years and have never had this problem. SAS will NOT complete a full scan. It gets to a point while scanning file folders and then it just stops. The "error" message as such is SAS HAS ENCOUNTERED AN UNEXPECTED PROBLEM AND WILL SHUT DOWN. WOULD YOU LIKE TO RESTART SAS? I update definitions daily.

Any suggestions?

Share this post


Link to post
Share on other sites

I have been using SAS for years and have never had this problem. SAS will NOT complete a full scan. It gets to a point while scanning file folders and then it just stops. The "error" message as such is SAS HAS ENCOUNTERED AN UNEXPECTED PROBLEM AND WILL SHUT DOWN. WOULD YOU LIKE TO RESTART SAS? I update definitions daily.

Any suggestions?

Hello,

Please uncheck the Kernel Direct and Direct Disk Access options under the Scanning Control Preferences of SUPERAntiSpyware and try the scan again.

Share this post


Link to post
Share on other sites

I am having the same problem on a brand new PC, what is causing this? Did the fix work? By doing the suggested fix will I still get a good scan?

Share this post


Link to post
Share on other sites

Well the fixed worked for me. :-P What does unchecking the two items do or should I say NOT do during a scan? Will I still get a good scan?

Share this post


Link to post
Share on other sites

How do I " uncheck the Kernel Direct and Direct Disk Access options" I do not see those options anywhere?

Also, why did this start? I have this happening on all 3 of my machines. Used to work fine. Now every day it errors out. I have tried uninstalling and reinstalling, updating. I have tried installing into a different directory. I have tried removing it from the registry and reinstalling. What did you do to your program that made it so crappy? How is it of any use to me if I can't even run a scan?

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×
×
  • Create New...