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l3130

Files won't delete

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I have the paid version and 7 files continually are identified and cleaned, but reappear. I have even gone so far as to remove the hard disk and scanned it as a slave using another computer. The same files appear, but are not permanently cleaned/deleted. Superantispyware says they are deleted, but they will show up if another scan is performed.

In the event it matters... Even if the internet is not accessed between scans the same 7 files appear, but can not be removed permanently. These files have appeared since the software was purchased years ago and nothing is in the "allowed files" or "excluded directory" sections.

Here is what the log looks like.

SUPERAntiSpyware Scan Log

https://www.superantispyware.com

Generated 06/21/2011 at 10:24 AM

Application Version : 4.54.1000

Core Rules Database Version : 7292

Trace Rules Database Version: 5104

Scan type : Quick Scan

Total Scan Time : 00:18:47

Memory items scanned : 671

Memory threats detected : 0

Registry items scanned : 1727

Registry threats detected : 0

File items scanned : 12295

File threats detected : 7

Adware.Tracking Cookie

C:\Documents and Settings\Mike.ASI\Cookies\mike@tacoda[1].txt

C:\Documents and Settings\Mike.ASI\Cookies\mike@ads.pointroll[1].txt

C:\Documents and Settings\Mike.ASI\Cookies\mike@bs.serving-sys[1].txt

C:\Documents and Settings\Mike.ASI\Cookies\mike@fastclick[1].txt

C:\Documents and Settings\Mike.ASI\Cookies\mike@liveperson[1].txt

C:\Documents and Settings\Mike.ASI\Cookies\mike@mediaplex[1].txt

C:\Documents and Settings\Mike.ASI\Cookies\mike@pointroll[1].txt

Can anyone provide directions on how to remove permanently? Why is Superantispyware ineffective in removing these?

Thanks!

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Welcome to the SAS forum.

Those items are "cookies" and pose no threat. In fact, some antimalware programs don't even detect cookies. I disable cookie detection all together.

This is SAS's official response: https://www.superantispyware.com/supportfaqdisplay.html?faq=26

My suggestion is to disable cookie detection, but if you prefer you can use a program like CCleaner to manually remove cookies: http://www.filehippo.com/download_ccleaner

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Thanks for the response, but I am surprised they show up after being deleted without accessing the internet. One would think that after being deleted they would be gone unless the site was visited again. In my case an internet connection is not even established.

Thanks again for your help and quick response.

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You're welcome.

Not all cookies are created via the internet. Some programs on your computer can create them as well. Those cookies in question might simply be re-created on start up. Either way, they're harmless.

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