qrius2noall Report post Posted March 21, 2007 HI TO FELLOW MEMBERS FROM THIS NEWBIE ! I had installed and used with much pleasure the SUPERANTISPYWARE(VERSION 3.5.0.1016).In order to download,install and use the better version of the same,Iam trying to uninstall it but an error keeps on popping up Event Type: Error Event Source: MsiInstaller Event Category: None Event ID: 11316 Date: 3/22/2007 Time: 12:25:52 AM User: Computer: Description: Product: SUPERAntiSpyware Free Edition -- Error 1316. A network error occurred while attempting to read from the file: C:\WINDOWS\Installer\WISCDDCBBF1270346BC938BBCC81A1EEAAA_3_5_0_1016.MSI For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 7b 43 44 44 43 42 42 46 {CDDCBBF 0008: 31 2d 32 37 30 33 2d 34 1-2703-4 0010: 36 42 43 2d 39 33 38 42 6BC-938B 0018: 2d 42 43 43 38 31 41 31 -BCC81A1 0020: 45 45 41 41 41 7d EEAAA} IAM NOT ABLE TO EITHER UNINSTALL OR REINSTALL SUPERANTISPYWARE.THUS JUST STUCK WHICH IS FRUSTRATING(especially being a newbie,dont know much about it) I HOPE THE NICE PEOPLE AROUND HERE WILL HELP ME OUT WITH EASY TO DO SUGGESTIONS/TIPS IN LAYMAN'S TERMS. THANKING IN ANTICIPATION Share this post Link to post Share on other sites
redwolfe_98 Report post Posted March 22, 2007 i also had a problem with uninstalling SAS build 3.5.0.1016.. i didn't see any error messages, and i didn't check for errors in "event viewer", but i did notice that NONE of the files in the SAS folder, in c/program files/SAS, were unininstalled when i ran the uninstaller, and the SAS context menu-item was not removed.. i could manually delete the files in the SAS folder, but i could not figure out how to remove the context menu item.. and i also manually deleted one or more SAS files in c/windows/system32/drivers, whatever SAS-files i could find, and i got rid of the SAS regkeys that i could find, as necessary though actually i believe that i didn't find any SAS regkeys to remove.. i also had a problem when i installed SAS build 3.5.0.1016: when i would click the SAS icon in the start/all programs menu, instead of SAS running, it would run what seemed like a "repair install", and my guess is that this is also why the uninstaller wouldn't run properly.. i had a similar experience with the new "ad-aware" "installer" that was recently uploaded to cnet's "download.com", feb 12th, 2007 where clicking the ad-aware icon in start/all programs would run what seemed like a "repair install" and then, when running the uninstall, none of the ad-aware files in c/program files/lavasoft/ad-aware would be removed.. i don't know if the problem stems from SAS and lavasoft's trying to make their installers "vista"-compatible, or if the problem is with MS's "msiexec.exe".. Share this post Link to post Share on other sites
redwolfe_98 Report post Posted March 23, 2007 well, to test, i ran the adware unininstall and the SAS uninstall (i uninstalled one, rebooted, and then uninstalled the other, and rebooted).. apparently, with the new vista-compatible installers, when you use "add/remove" to "uninstall" a program, instead of the program uninstalling, it runs a "repair install", or something like a repair-install.. incidentally, i was not able to simply delete all of the files in the SAS folder, even in "safe mode".. i had forgotten about that, when i made my earlier post.. i used "hijackthis" to remove the "sas-winlogon notify" thing, rebooted, and then was able to delete the associated file, and i used "regsvr32" to "unregister" another file, rebooted, and then was able to delete it.. i also did some additional things in trying to manually uninstall SAS, but i won't go into the details.. the new vista-compatible installers are not win xp-compatible.. i think that microsoft is at least partly responsible for this problem.. Share this post Link to post Share on other sites
