QuickSand Posted May 4, 2011 Just a quick question, when I remove/delete Tracking Cookies on the previous versions, I would also removed them from Quarantine, but in this new version (v5), the Tracking Cookies do not appear in Quarantine after I remove them after a scan. Is this normal for v5? Are the Tracking Cookies removed/deleted automatically from quarantine? Thanks PS: Great new look for v5. Share this post Link to post Share on other sites
Seth Posted May 4, 2011 Hi Quicksand. The cookies should appear in the Quarantined list. 1) What version of Windows do you run, and is it 32 bit or 64 bit? 2) Do the cookies appear in the scan log? 3) Have you been able to duplicate the issue? Share this post Link to post Share on other sites
QuickSand Posted May 5, 2011 Thanks for your reply Seth, I have W7 64 bit Yes, the cookies do appear in the scan log I've been using the pre release for about 2 weeks now, and each time after a scan, tracking cookies do dot end up in Quarantine. Share this post Link to post Share on other sites
Seth Posted May 5, 2011 You're welcome. Note your product key and uninstall SAS with the SAS uninstaller: https://www.superantispyware.com/supportfaqdisplay.html?faq=47 Re-install SAS from this link: http://www.superanti...easelimited.php If that doesn't work, then I suggest you submit a customer support request: https://www.superantispyware.com/precreateticket.html Share this post Link to post Share on other sites
QuickSand Posted May 5, 2011 I am using SAS free version. Also this link does not work: http://www.superanti...easelimited.php I get a Server Not Found page Also, do I need to remove SAS from the Add/Remove section from the Control Panel first before using the uninstall link? Share this post Link to post Share on other sites
Seth Posted May 5, 2011 I am using SAS free version. Also this link does not work: http://www.superanti...easelimited.php I get a Server Not Found page Also, do I need to remove SAS from the Add/Remove section from the Control Panel first before using the uninstall link? No, just use the 64 bit uninstaller and restart the computer when the uninstall is complete. Try this V5 link: V5 Share this post Link to post Share on other sites
QuickSand Posted May 5, 2011 OK thanks, I'll try it tomorrow as I am now going to bed. I'll keep you posted, Share this post Link to post Share on other sites
QuickSand Posted May 6, 2011 I have uninstalled SAS using the link provided (64bit), rebooted, installed it again, did a full scan. 2 cookies were removed and Quarantine, But in Manage Quarantine, those cookies were not there. Just wondering if cookies are not sent to Quarantine anymore in this version? Share this post Link to post Share on other sites
Seth Posted May 6, 2011 The tracking cookies should be there. Does anything show up in the quarantined list? Share this post Link to post Share on other sites
Seth Posted May 6, 2011 Given that the previous versions didn't have the issue, I suggest you submit a Customer Support Request. The request will allow SAS to run diagnostics on your system. Please refer to this thread when you submit the request. https://www.superantispyware.com/precreateticket.html Share this post Link to post Share on other sites
QuickSand Posted May 7, 2011 No, nothing ends up in Quarantine. yes, looks like a Customer Support Request Thanks for your help Seth Share this post Link to post Share on other sites
QuickSand Posted May 7, 2011 UPDATE: I unchecked the box in Preferences > Integrate With Vista Security Group prior to a scan, and now Tracking Cookies do appear in Manage Quarantine. Share this post Link to post Share on other sites
Seth Posted May 7, 2011 Great I'll pass this on to the developers. Share this post Link to post Share on other sites
DooGie Posted May 8, 2011 UPDATE: I unchecked the box in Preferences > Integrate With Vista Security Group prior to a scan, and now Tracking Cookies do appear in Manage Quarantine. Tried this and Tracking Cookies don't appear in quarantine whatever settings I choose. Running SAS 5.0.1078 on Windows 7 x64. However why should tracking cookies need to be quarantined? Basically they are just useless text files. Share this post Link to post Share on other sites
QuickSand Posted May 9, 2011 Yes, I agree. They pose no threat! Share this post Link to post Share on other sites
Emy Posted May 13, 2011 I have win_7_64 bit and all the cookies goes to quarantine. No problem so far. A few minutes ago i have got an update to 5.0.1084. It is working just fine. I like the new look of it. Share this post Link to post Share on other sites