No False Alarm report

[JohnD]

I just downloaded the latest upgrade to Thunderbird. SAS reports it as bad. I believe it is a false positive. However, in 5.0, there appears to be no way to report it.

[siliconman01]

It is the same process as in the version 4 series of SAS. See the link below.

https://www.superantispyware.com/supportfaqdisplay.html?faq=28

[JohnD]

It is the same process as in the version 4 series of SAS. See the link below.

https://www.superantispyware.com/supportfaqdisplay.html?faq=28

There are Restore, Delete, and Delete All buttons. There are no other buttons like in your link (I would paste the image but I can not figure out how to). There is no Report False Positive button (nor Trust/Allow button either). Note, it found these from the Real-Time monitor, not during a scan---would this matter?

[siliconman01]

Yes.

1. Temporarily disable realtime protection.

2. Restore the file from quarantine.

3. Then do a right click scan of the file.

4. When SAS detects the file, submit it as a false positive at that point.

5. Enable realtime protection.

(Be sure that you have updated the core/trace definitions prior to the scan. If it is an FP, it may already be corrected.)

[JohnD]

Yes.

1. Temporarily disable realtime protection.

Do you know if they will add the ability to enter a FP when RT protection is still active? If we have the Pro version, wouldn't RTP be on always (isn't that the point vs free)?

Thanks

[SUPERAntiSpy]

Do you know if they will add the ability to enter a FP when RT protection is still active? If we have the Pro version, wouldn't RTP be on always (isn't that the point vs free)?

Thanks

We will add this to our list!