Momentor Posted April 27, 2011 Hi, I've been analyzing my PC with SUPERAntiSpyware for 2 days now. I keep getting the same message: After the supposed "deletion" of the threats, I am supposed to restart (which I have done 3 times already) but as soon as I run a quick scan again, the 84 threats appear again like nothing happened. WHY is SUPERAntiSpyware not removing these threats? I need help! Also, another question, I have the LIFETIME Professional Subscription which I bought a few months ago and I was wondering, do I need to buy a new license for the 5 version? Thanks in advance. Share this post Link to post Share on other sites
Seth Posted April 27, 2011 Welcome to the SAS forum. Right click on the SAS icon in the System Tray/Notification area, and choose "Check For Updates". Now run a scan again. If the file(s) appear again, highlight it and choose "Report False Positive". BTW-You don't have to pay for V5 Share this post Link to post Share on other sites
Momentor Posted April 27, 2011 Welcome to the SAS forum. Right click on the SAS icon in the System Tray/Notification area, and choose "Check For Updates". Now run a scan again. If the file(s) appear again, highlight it and choose "Report False Positive". BTW-You don't have to pay for V5 Are you sure its a false positive? I have a problem though, I lost the registration and activation numbers....what do I do if that is the case? Share this post Link to post Share on other sites
Seth Posted April 27, 2011 The ImageFileExecution was a known FP from a while back. The issue was taken care of with new updates, and that's why I suggested you update SAS. For the license: https://www.superantispyware.com/supportfaqdisplay.html?faq=16 Share this post Link to post Share on other sites
Momentor Posted April 27, 2011 The ImageFileExecution was a known FP from a while back. The issue was taken care of with new updates, and that's why I suggested you update SAS. For the license: https://www.superantispyware.com/supportfaqdisplay.html?faq=16 The program is updated, maybe it is not a fp after all. Share this post Link to post Share on other sites
Seth Posted April 27, 2011 The program is updated, maybe it is not a fp after all. Maybe, but I doubt it. If you submit a customer support request, SAS can run diagnostics on your system: https://www.superantispyware.com/precreateticket.html Share this post Link to post Share on other sites
Momentor Posted April 27, 2011 Maybe, but I doubt it. If you submit a customer support request, SAS can run diagnostics on your system: https://www.superantispyware.com/precreateticket.html I want to share this with you: I received my license back and yeah, it's professional subscription again with the new version. I will run a scan with the new version (its updated) and I will report back to you. Share this post Link to post Share on other sites
SAS Customer Service Posted April 27, 2011 I want to share this with you: I received my license back and yeah, it's professional subscription again with the new version. I will run a scan with the new version (its updated) and I will report back to you. That is a false positive indeed; though please submit a ticket so we may run a diagnostic/ verify that information! The rule that defines that definition CAN in some RARE cases produce an F/p. Share this post Link to post Share on other sites
Momentor Posted April 27, 2011 That is a false positive indeed; though please submit a ticket so we may run a diagnostic/ verify that information! The rule that defines that definition CAN in some RARE cases produce an F/p. After I rebooted for the 5th time, it did not show up anymore, I guess it was really a threat. Anyway, thank you. Share this post Link to post Share on other sites
SAS Customer Service Posted April 27, 2011 After I rebooted for the 5th time, it did not show up anymore, I guess it was really a threat. Anyway, thank you. Great! Let us know if you have any further questions. Share this post Link to post Share on other sites