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ilam

SUPERAntiSpyware: can't connect to internet

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One of my computers was infected by qvx.exe, after running the free download SUPERAntiSpware pgm, the qvx.exe is gone. Thanks.

However the computer can no longer connect to internet.

This laptop is running Windows XP (SP3) and hooks up to a Linksys cable/DSL router (not wireless one). I don't think it is router

problem, because the other computers that connect to the router have no problems except this one.

This computer can ping:

- ping 127.0.0.1

- ping 192.168.1.1

- ping 192.168.1.103 (the ip address of this computer)

- ping 192.168.1.133 (the ip address of another computer that connects to the same router)

but the other computer (192.168.1.133) can not ping this computer(192.168.1.103).

This computer (192.168.1.103) can not ping any remote addresses:

- can't ping 66.218.71.198 (request timed out)

- can't ping yahoo.com (ping request could not find host yahoo.com)

In addition, I ran sfc, still does not help. Please help.

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can you connect to internet while in Safe Mode with Networking?

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Yes, I can connect to internet in safe mode with networking.

Then when I reboot the machine normally again. I still can not connect to internet (IE cannot display the webpage)

However, I can ping the remote ip address (i.e. 209.191.122.70 and 218.38.54.50), but can not ping yahoo.com and cbc.com.

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Given that you can surf in SMWN, it sounds like an antivirus or firewall is blocking IE.

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You're welcome.

Please let us know if you need further assistance.

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