hughejars Posted March 31, 2011 Hi people MS-Removal-Tool We've had this malicious software in the past and superantispyware has dealt with it. But is there a new version on the scene cos one of my PC's got it again, but this time superantispyware is not detecting it even after an update has been performed. Cheers Share this post Link to post Share on other sites
Seth Posted March 31, 2011 Welcome to the SAS forum. Confirm that you're using at least V4.50.1002, CORE 6721, TRACE 4533. If so, run a complete scan from Safe Mode. If the malware is still not detected/removed, please submit a Customer Support Request, and the SAS team can run diagnostics on the system and update their definition files accordingly. https://www.superantispyware.com/precreateticket.html Share this post Link to post Share on other sites
hughejars Posted March 31, 2011 Thanks Seth A new update seems to have come available shortly after this post. I've downloaded and started a new scan, already it's detected the Gen-FakeAlert I think we're looking for. I'll let the scan finish and let you know the result. Many thanks Share this post Link to post Share on other sites
hughejars Posted March 31, 2011 No more pink pop up screen. Great work superantispyware, 2 thumbs up, thanks. Share this post Link to post Share on other sites
Seth Posted March 31, 2011 Excellent. Please let us know if you have any further questions. Share this post Link to post Share on other sites
