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petef

The registration code you supplied has been de-activated

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This version of SAS is a paid Professional LIFETIME version.

Upon starting SAS, I get a message saying SAS needs to be activated.

Upon activation I get the following message..

The registration code you supplied has been de-activated

and is no longer valid. Please purchase a valid license

to receive a new registration code.

On the XP computer, I tried using the special SAS uninstall

tool and reinstalled SAS Free version and tried activating

it using the original registration code, but I still get

the same problem.

I have this same exact thing happening on 2 separate computers

that have 2 separate licenses and registration codes. The only

thing in common is that the 2 computers are from the same

customer and both were recently infected with malware that

I believe wormed it's way through the home network because

the one XP computer had it's Windows Firewall disabled. The

other computer has Win Vista.

---pete---

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Please contact the Support Staff, click here to create a ticket.

On Mar 27 2011 (Sun), 1:10:13 PM PDT, I submitted a ticket as requested above, and I immediately received confirmation of the submission and a link to check status. It's now 48 hours later and the status is " Your latest response has not yet been reviewed by a customer support representative" Your support ticket CSR00065528 .

Anything you can do would be appreciated.

My customer is without his computer until I can get this solved.

Customer is NOT happy. :(

---pete---

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On Mar 27 2011 (Sun), 1:10:13 PM PDT, I submitted a ticket as requested above, and I immediately received confirmation of the submission and a link to check status. It's now 48 hours later and the status is " Your latest response has not yet been reviewed by a customer support representative" Your support ticket CSR00065528 .

Anything you can do would be appreciated.

My customer is without his computer until I can get this solved.

Customer is NOT happy. :(

---pete---

We replied to your inquiry well within 48 hours, in fact it was about 26 hours. Also; your customer unfortunately instigated a chargeback; so unfortunately we had to block the codes. Please let us know if you have any further questions we can answer.

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We replied to your inquiry well within 48 hours, in fact it was about 26 hours. Also; your customer unfortunately instigated a chargeback; so unfortunately we had to block the codes. Please let us know if you have any further questions we can answer.

Thank you for getting me a response. :)

I talked with the customer and here's what actually happened. The customer is an 80 year old woman and her son. It was her credit card and she just didn't understand what the charge was all about when she got her statement, so she must have canceled payment. In dealing with her son he was very understanding and told me he'd buy 2 new licenses.

On the issue of support response time, I've copy & pasted the DATE/TIME info from the Emails I received which shows it was about 48 hours. Not that it's a big issue with me, but I'm just curious how you calculated 26 hours.

Your support ticket CSR00065528 has been received

Sunday, March 27, 2011 4:10 PM

Your support ticket CSR00065528 has been updated

Tuesday, March 29, 2011 2:13 PM

---pete---

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Thank you for getting me a response. :)

I talked with the customer and here's what actually happened. The customer is an 80 year old woman and her son. It was her credit card and she just didn't understand what the charge was all about when she got her statement, so she must have canceled payment. In dealing with her son he was very understanding and told me he'd buy 2 new licenses.

On the issue of support response time, I've copy & pasted the DATE/TIME info from the Emails I received which shows it was about 48 hours. Not that it's a big issue with me, but I'm just curious how you calculated 26 hours.

Your support ticket CSR00065528 has been received

Sunday, March 27, 2011 4:10 PM

Your support ticket CSR00065528 has been updated

Tuesday, March 29, 2011 2:13 PM

---pete---

The issue is that you replied again; before we replied, which dropped you down to the bottom of the que again.

Quiery

Mar 28 2011 (Mon)

6:50:07 AM PDT

Reply

Mar 29 2011 (Tue)

11:13:38 AM PDT

I suppose it was more like 18 hours actually. Please let us know if you have any additional questions.

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The issue is that you replied again; before we replied, which dropped you down to the bottom of the que again.

Ok, thanks for the explanation.

That's good to know. :)

---pete---

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