SAS fails to removes threat

[Tali_Abdn]

Every time i scan my computer the same threats are detected. SAS removes them, then reboots the computer but when i scan again they are still detected.

The log of the scan is below:

Application Version : 4.48.1000

Core Rules Database Version : 6444

Trace Rules Database Version: 4256

Scan type : Complete Scan

Total Scan Time : 00:58:14

Memory items scanned : 566

Memory threats detected : 0

Registry items scanned : 9112

Registry threats detected : 20

File items scanned : 38124

File threats detected : 18

Adware.Tracking Cookie

C:\Users\Claire\AppData\Roaming\Microsoft\Windows\Cookies\claire@cts.metricsdirect[1].txt

C:\Users\Claire\AppData\Roaming\Microsoft\Windows\Cookies\claire@content.licenseacquisition[3].txt

C:\Users\Claire\AppData\Roaming\Microsoft\Windows\Cookies\claire@media.licenseacquisition[2].txt

C:\Users\Claire\AppData\Roaming\Microsoft\Windows\Cookies\claire@cts.zroitracker[1].txt

C:\Users\Claire\AppData\Roaming\Microsoft\Windows\Cookies\claire@media.licenseacquisition[1].txt

C:\Users\Claire\AppData\Roaming\Microsoft\Windows\Cookies\claire@media.licenseacquisition[3].txt

C:\Users\Claire\AppData\Roaming\Microsoft\Windows\Cookies\Low\claire@ad.yieldmanager[2].txt

C:\Users\Claire\AppData\Roaming\Microsoft\Windows\Cookies\Low\claire@ads.pubmatic[1].txt

C:\Users\Claire\AppData\Roaming\Microsoft\Windows\Cookies\Low\claire@adserve.tescofinance[1].txt

C:\Users\Claire\AppData\Roaming\Microsoft\Windows\Cookies\Low\claire@adtech[2].txt

C:\Users\Claire\AppData\Roaming\Microsoft\Windows\Cookies\Low\claire@apmebf[1].txt

C:\Users\Claire\AppData\Roaming\Microsoft\Windows\Cookies\Low\claire@atdmt[2].txt

C:\Users\Claire\AppData\Roaming\Microsoft\Windows\Cookies\Low\claire@bs.serving-sys[1].txt

C:\Users\Claire\AppData\Roaming\Microsoft\Windows\Cookies\Low\claire@doubleclick[1].txt

C:\Users\Claire\AppData\Roaming\Microsoft\Windows\Cookies\Low\claire@invitemedia[1].txt

C:\Users\Claire\AppData\Roaming\Microsoft\Windows\Cookies\Low\claire@mediaplex[2].txt

C:\Users\Claire\AppData\Roaming\Microsoft\Windows\Cookies\Low\claire@richmedia.yahoo[1].txt

C:\Users\Claire\AppData\Roaming\Microsoft\Windows\Cookies\Low\claire@serving-sys[1].txt

Adware.Zango/ShoppingReport

HKCR\Interface\{30B15818-E110-4527-9C05-46ACE5A3460D}

HKCR\Interface\{30B15818-E110-4527-9C05-46ACE5A3460D}\ProxyStubClsid

HKCR\Interface\{30B15818-E110-4527-9C05-46ACE5A3460D}\ProxyStubClsid32

HKCR\Interface\{30B15818-E110-4527-9C05-46ACE5A3460D}\TypeLib

HKCR\Interface\{30B15818-E110-4527-9C05-46ACE5A3460D}\TypeLib#Version

HKCR\Interface\{618AAD04-921F-44C2-BE38-C0818AF69861}

HKCR\Interface\{618AAD04-921F-44C2-BE38-C0818AF69861}\ProxyStubClsid

HKCR\Interface\{618AAD04-921F-44C2-BE38-C0818AF69861}\ProxyStubClsid32

HKCR\Interface\{618AAD04-921F-44C2-BE38-C0818AF69861}\TypeLib

HKCR\Interface\{618AAD04-921F-44C2-BE38-C0818AF69861}\TypeLib#Version

HKCR\Interface\{B5D2ED96-62F9-4C2C-956D-E425B1F67337}

HKCR\Interface\{B5D2ED96-62F9-4C2C-956D-E425B1F67337}\ProxyStubClsid

HKCR\Interface\{B5D2ED96-62F9-4C2C-956D-E425B1F67337}\ProxyStubClsid32

HKCR\Interface\{B5D2ED96-62F9-4C2C-956D-E425B1F67337}\TypeLib

HKCR\Interface\{B5D2ED96-62F9-4C2C-956D-E425B1F67337}\TypeLib#Version

HKCR\Interface\{D3A412E8-1E4B-47D2-9B12-F88291F5AFBB}

HKCR\Interface\{D3A412E8-1E4B-47D2-9B12-F88291F5AFBB}\ProxyStubClsid

HKCR\Interface\{D3A412E8-1E4B-47D2-9B12-F88291F5AFBB}\ProxyStubClsid32

HKCR\Interface\{D3A412E8-1E4B-47D2-9B12-F88291F5AFBB}\TypeLib

HKCR\Interface\{D3A412E8-1E4B-47D2-9B12-F88291F5AFBB}\TypeLib#Version

Any advice on how i can get rid of these items for good?

[SUPERAntiSpy]

Are you placing a check mark next to those as they may be notifications and not checked by default.

[Tali_Abdn]

Yes, I have checked and the boxes are checked. They are automatically checked when the screen comes up. However, to be sure I have unchecked them and then checked them again before clicking NEXT. The process apears to quartine/remove them and then asks me to reboot to complete the removal. If i select no, it tells me the system is still infected. If i reboot and then scan again the same items appear.

[Tali_Abdn]

SAS managed to remove the threats yesterday.

I updated (after seledting "run as admin") and rescanned.

Happ Happy!

[siliconman01]

SAS V4.49.1000 is available for upgrading your V4.48.1000

One thing you can do to correct the initial problem is:

1. Using Windows Explorer, navigate to the SuperAntispyware folder at C:\Program Files\Superantispyware and open the folder.

2. Right click on the file SuperAntiSpyware.exe and select Properties from the menu.

3. When the Properties window opens, select the Compatibility tab.

4. Under Privilege Level, check mark "Run this program as an administrator".

5. Click on Apply and OK

6. Shut down and then restart SuperAntiSpyware

That should resolve your problem for the future.