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LynMichel

Quarantining and Removing Items

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When I run SUPERAntiSpyware free edition I get a message within a box that SUPERAntiSpyware is processing and removing items. There is a message within the box that states you should wait until the process is done. But the box stays there and nothing happens. Should I reinstall SUPERAntiSpyware free edition? Thank you.

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Welcome to the SAS forum LynMichel.

The first step is to post the SAS log. That will show what's being found, as well as some other pertinent information. The log is found in SAS's Preferences-->Statistics/Logs. Open the latest log, then copy and paste it in your reply. Do not include "tracking cookies" if the log contains them.

Once I see the log, I'll give you further suggestions.

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Here's the log Seth:

SUPERAntiSpyware Scan Log

https://www.superantispyware.com

Generated 02/18/2011 at 02:51 PM

Application Version : 4.47.1000

Core Rules Database Version : 6430

Trace Rules Database Version: 4242

Scan type : Complete Scan

Total Scan Time : 01:10:35

Memory items scanned : 457

Memory threats detected : 0

Registry items scanned : 6718

Registry threats detected : 0

File items scanned : 37669

File threats detected : 293

Adware.Tracking Cookie

media.mtvnservices.com [ C:\Documents and Settings\Owner\Application Data\Macromedia\Flash Player\#SharedObjects\NAX8KFXX ]

msnbcmedia.msn.com [ C:\Documents and Settings\Owner\Application Data\Macromedia\Flash Player\#SharedObjects\NAX8KFXX ]

secure-us.imrworldwide.com [ C:\Documents and Settings\Owner\Application Data\Macromedia\Flash Player\#SharedObjects\NAX8KFXX ]

This will be a dumb question. I have default cookies in my scan. Are they the same as "tracking cookies"? I use Mozilla Firefox as my browser.

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I did what you said Seth and installed SUPERAntiSpyware from the site. I am getting the same results as in my first post.

Here's the log again:

SUPERAntiSpyware Scan Log

https://www.superantispyware.com

Generated 02/18/2011 at 08:20 PM

Application Version : 4.48.1000

Core Rules Database Version : 6433

Trace Rules Database Version: 4245

Scan type : Quick Scan

Total Scan Time : 01:14:21

Memory items scanned : 453

Memory threats detected : 0

Registry items scanned : 2084

Registry threats detected : 0

File items scanned : 19050

File threats detected : 96

Adware.Tracking Cookie

media.mtvnservices.com [ C:\Documents and Settings\Owner\Application Data\Macromedia\Flash Player\#SharedObjects\NAX8KFXX ]

msnbcmedia.msn.com [ C:\Documents and Settings\Owner\Application Data\Macromedia\Flash Player\#SharedObjects\NAX8KFXX ]

secure-us.imrworldwide.com [ C:\Documents and Settings\Owner\Application Data\Macromedia\Flash Player\#SharedObjects\NAX8KFXX ]

ad.yieldmanager.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

ad.yieldmanager.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

.advertising.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

ad.yieldmanager.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

.advertising.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

.advertising.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

.advertising.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

.advertising.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

.content.yieldmanager.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

ad.yieldmanager.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

ad.yieldmanager.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

ad.yieldmanager.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

ad.yieldmanager.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

.atdmt.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

.atdmt.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

.doubleclick.net [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

.ads.pointroll.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

.pointroll.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

.ads.pointroll.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

.pointroll.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

.ads.pointroll.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

.ads.pointroll.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

.ads.pointroll.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

.ads.pointroll.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

.ads.pointroll.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

.ads.pointroll.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

.content.yieldmanager.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

.advertising.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

.yieldmanager.net [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

ad.yieldmanager.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

.apmebf.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

.mediaplex.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

.mediaplex.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

ad.yieldmanager.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

.invitemedia.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

.invitemedia.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

.invitemedia.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

.invitemedia.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

.invitemedia.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

.invitemedia.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

.invitemedia.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

.invitemedia.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

.www.burstnet.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

.warnerbros.112.2o7.net [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

.mtvn.112.2o7.net [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

.viacom.adbureau.net [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

.fastclick.net [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

.fastclick.net [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

.fastclick.net [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

.fastclick.net [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

.revsci.net [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

.kontera.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

.interclick.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

.specificclick.net [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

.interclick.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

.interclick.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

.specificclick.net [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

.smartadserver.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

.smartadserver.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

.smartadserver.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

.smartadserver.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

.smartadserver.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

.revsci.net [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

.revsci.net [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

.revsci.net [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

ad.yieldmanager.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

.zedo.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

.zedo.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

.zedo.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

.invitemedia.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

.questionmarket.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

.questionmarket.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

.adinterax.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

.adinterax.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

.imrworldwide.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

.imrworldwide.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

.a1.interclick.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

.a1.interclick.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

.a1.interclick.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

.a1.interclick.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

.a1.interclick.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

.interclick.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

.revsci.net [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

.revsci.net [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

pixel.invitemedia.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

.bs.serving-sys.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

.serving-sys.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

.serving-sys.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

.serving-sys.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

.serving-sys.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

.msnbc.112.2o7.net [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

.msnportal.112.2o7.net [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

.questionmarket.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ]

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Looks like one of these flash cookies is causing SAS to hang:

media.mtvnservices.com [ C:\Documents and Settings\Owner\Application Data\Macromedia\Flash Player\#SharedObjects\NAX8KFXX ]

msnbcmedia.msn.com [ C:\Documents and Settings\Owner\Application Data\Macromedia\Flash Player\#SharedObjects\NAX8KFXX ]

secure-us.imrworldwide.com [ C:\Documents and Settings\Owner\Application Data\Macromedia\Flash Player\#SharedObjects\NAX8KFXX ]

Since you use Firefox, I recommend installing the following add-on. One of the add-on's features is to automatically delete flash cookies when Firefox closes:

https://addons.mozilla.org/en-US/firefox/addon/betterprivacy/

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Thank you Seth about the advice to use the Firefox add-on "Better Privacy". I no longer have the flash cookies. But using SAS I still get the same message telling me to wait while SAS processes and removes stuff.

Here's the log:

SUPERAntiSpyware Scan Log

https://www.superantispyware.com

Generated 02/19/2011 at 02:53 PM

Application Version : 4.48.1000

Core Rules Database Version : 6434

Trace Rules Database Version: 4246

Scan type : Complete Scan

Total Scan Time : 01:47:48

Memory items scanned : 464

Memory threats detected : 0

Registry items scanned : 6718

Registry threats detected : 0

File items scanned : 37064

File threats detected : 146

I still have Adware tracking cookies.

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You're welcome.

As a final test, please uncheck cookie detection. Preferences-->Scanning Control-->Scan for Tracking Cookies.

Now run a scan, and see if SAS will complete and close correctly.

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Seth I unchecked cookie detection as you suggested to run SAS. It seemed to run okay. The scan stated nothing harmful was found. Do I not need to scan for cookies since you had me uncheck detection for them?

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This is SAS's official stance on cookies:

Are cookies really spyware and are they dangerous?

This subject has been the debate of many newsgroups and online forums. Cookies are simply text files stored on your hard drive and cannot themselves harm your computer in any way. Typically cookies are used to remember logins and keep track of user settings on web-sites.

Cookies can be used to track your movement on the Internet ONLY if a site is aware of the cookies and is designed to use the specific cookies. Because of their use in tracking, many feel that this constitutes spyware.

We do not consider cookies to be threats of anywhere near the same level of severity as actual malware threats that can steal real personal information, serve ads, or render a computer unusable.

SUPERAntiSpyware will detect tracking cookies as "Adware.Tracking Cookies" and you can choose to remove them or leave them on your system. You may turn off this feature in the Preferences -> Scanning Control tab of SUPERAntiSpyware should you not wish cookies to be scanned, detected and removed.

I always disable cookie detection, and I suggest that for you as well. If you're adamant that you want cookie detection, then let me know and we'll pursue it.

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