LynMichel Report post Posted February 18, 2011 When I run SUPERAntiSpyware free edition I get a message within a box that SUPERAntiSpyware is processing and removing items. There is a message within the box that states you should wait until the process is done. But the box stays there and nothing happens. Should I reinstall SUPERAntiSpyware free edition? Thank you. Share this post Link to post Share on other sites
Seth Report post Posted February 18, 2011 Welcome to the SAS forum LynMichel. The first step is to post the SAS log. That will show what's being found, as well as some other pertinent information. The log is found in SAS's Preferences-->Statistics/Logs. Open the latest log, then copy and paste it in your reply. Do not include "tracking cookies" if the log contains them. Once I see the log, I'll give you further suggestions. Share this post Link to post Share on other sites
LynMichel Report post Posted February 18, 2011 Here's the log Seth: SUPERAntiSpyware Scan Log https://www.superantispyware.com Generated 02/18/2011 at 02:51 PM Application Version : 4.47.1000 Core Rules Database Version : 6430 Trace Rules Database Version: 4242 Scan type : Complete Scan Total Scan Time : 01:10:35 Memory items scanned : 457 Memory threats detected : 0 Registry items scanned : 6718 Registry threats detected : 0 File items scanned : 37669 File threats detected : 293 Adware.Tracking Cookie media.mtvnservices.com [ C:\Documents and Settings\Owner\Application Data\Macromedia\Flash Player\#SharedObjects\NAX8KFXX ] msnbcmedia.msn.com [ C:\Documents and Settings\Owner\Application Data\Macromedia\Flash Player\#SharedObjects\NAX8KFXX ] secure-us.imrworldwide.com [ C:\Documents and Settings\Owner\Application Data\Macromedia\Flash Player\#SharedObjects\NAX8KFXX ] This will be a dumb question. I have default cookies in my scan. Are they the same as "tracking cookies"? I use Mozilla Firefox as my browser. Share this post Link to post Share on other sites
Seth Report post Posted February 18, 2011 You're not using the latest version of SAS. Use the following tool to remove SAS (note the 32 bit and 64 bit versions) https://www.superantispyware.com/supportfaqdisplay.html?faq=47'>https://www.superantispyware.com/supportfaqdisplay.html?faq=47 Now install the free version from the home site and run the scan again: https://www.superantispyware.com/ Share this post Link to post Share on other sites
LynMichel Report post Posted February 19, 2011 I did what you said Seth and installed SUPERAntiSpyware from the site. I am getting the same results as in my first post. Here's the log again: SUPERAntiSpyware Scan Log https://www.superantispyware.com Generated 02/18/2011 at 08:20 PM Application Version : 4.48.1000 Core Rules Database Version : 6433 Trace Rules Database Version: 4245 Scan type : Quick Scan Total Scan Time : 01:14:21 Memory items scanned : 453 Memory threats detected : 0 Registry items scanned : 2084 Registry threats detected : 0 File items scanned : 19050 File threats detected : 96 Adware.Tracking Cookie media.mtvnservices.com [ C:\Documents and Settings\Owner\Application Data\Macromedia\Flash Player\#SharedObjects\NAX8KFXX ] msnbcmedia.msn.com [ C:\Documents and Settings\Owner\Application Data\Macromedia\Flash Player\#SharedObjects\NAX8KFXX ] secure-us.imrworldwide.com [ C:\Documents and Settings\Owner\Application Data\Macromedia\Flash Player\#SharedObjects\NAX8KFXX ] ad.yieldmanager.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] ad.yieldmanager.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] .advertising.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] ad.yieldmanager.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] .advertising.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] .advertising.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] .advertising.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] .advertising.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] .content.yieldmanager.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] ad.yieldmanager.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] ad.yieldmanager.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] ad.yieldmanager.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] ad.yieldmanager.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] .atdmt.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] .atdmt.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] .doubleclick.net [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] .ads.pointroll.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] .pointroll.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] .ads.pointroll.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] .pointroll.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] .ads.pointroll.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] .ads.pointroll.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] .ads.pointroll.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] .ads.pointroll.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] .ads.pointroll.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] .ads.pointroll.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] .content.yieldmanager.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] .advertising.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] .yieldmanager.net [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] ad.yieldmanager.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] .apmebf.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] .mediaplex.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] .mediaplex.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] ad.yieldmanager.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] .invitemedia.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] .invitemedia.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] .invitemedia.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] .invitemedia.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] .invitemedia.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] .invitemedia.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] .invitemedia.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] .invitemedia.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] .www.burstnet.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] .warnerbros.112.2o7.net [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] .mtvn.112.2o7.net [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] .viacom.adbureau.net [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] .fastclick.net [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] .fastclick.net [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] .fastclick.net [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] .fastclick.net [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] .revsci.net [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] .kontera.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] .interclick.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] .specificclick.net [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] .interclick.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] .interclick.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] .specificclick.net [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] .smartadserver.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] .smartadserver.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] .smartadserver.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] .smartadserver.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] .smartadserver.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] .revsci.net [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] .revsci.net [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] .revsci.net [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] ad.yieldmanager.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] .zedo.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] .zedo.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] .zedo.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] .invitemedia.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] .questionmarket.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] .questionmarket.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] .adinterax.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] .adinterax.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] .imrworldwide.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] .imrworldwide.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] .a1.interclick.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] .a1.interclick.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] .a1.interclick.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] .a1.interclick.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] .a1.interclick.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] .interclick.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] .revsci.net [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] .revsci.net [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] pixel.invitemedia.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] .bs.serving-sys.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] .serving-sys.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] .serving-sys.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] .serving-sys.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] .serving-sys.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] .msnbc.112.2o7.net [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] .msnportal.112.2o7.net [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] .questionmarket.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\ulei2ewk.default\cookies.sqlite ] Share this post Link to post Share on other sites
Seth Report post Posted February 19, 2011 Looks like one of these flash cookies is causing SAS to hang: media.mtvnservices.com [ C:\Documents and Settings\Owner\Application Data\Macromedia\Flash Player\#SharedObjects\NAX8KFXX ] msnbcmedia.msn.com [ C:\Documents and Settings\Owner\Application Data\Macromedia\Flash Player\#SharedObjects\NAX8KFXX ] secure-us.imrworldwide.com [ C:\Documents and Settings\Owner\Application Data\Macromedia\Flash Player\#SharedObjects\NAX8KFXX ] Since you use Firefox, I recommend installing the following add-on. One of the add-on's features is to automatically delete flash cookies when Firefox closes: https://addons.mozilla.org/en-US/firefox/addon/betterprivacy/ Share this post Link to post Share on other sites
LynMichel Report post Posted February 19, 2011 Thank you Seth about the advice to use the Firefox add-on "Better Privacy". I no longer have the flash cookies. But using SAS I still get the same message telling me to wait while SAS processes and removes stuff. Here's the log: SUPERAntiSpyware Scan Log https://www.superantispyware.com Generated 02/19/2011 at 02:53 PM Application Version : 4.48.1000 Core Rules Database Version : 6434 Trace Rules Database Version: 4246 Scan type : Complete Scan Total Scan Time : 01:47:48 Memory items scanned : 464 Memory threats detected : 0 Registry items scanned : 6718 Registry threats detected : 0 File items scanned : 37064 File threats detected : 146 I still have Adware tracking cookies. Share this post Link to post Share on other sites
Seth Report post Posted February 19, 2011 You're welcome. As a final test, please uncheck cookie detection. Preferences-->Scanning Control-->Scan for Tracking Cookies. Now run a scan, and see if SAS will complete and close correctly. Share this post Link to post Share on other sites
LynMichel Report post Posted February 23, 2011 Seth I unchecked cookie detection as you suggested to run SAS. It seemed to run okay. The scan stated nothing harmful was found. Do I not need to scan for cookies since you had me uncheck detection for them? Share this post Link to post Share on other sites
Seth Report post Posted February 23, 2011 This is SAS's official stance on cookies: Are cookies really spyware and are they dangerous? This subject has been the debate of many newsgroups and online forums. Cookies are simply text files stored on your hard drive and cannot themselves harm your computer in any way. Typically cookies are used to remember logins and keep track of user settings on web-sites. Cookies can be used to track your movement on the Internet ONLY if a site is aware of the cookies and is designed to use the specific cookies. Because of their use in tracking, many feel that this constitutes spyware. We do not consider cookies to be threats of anywhere near the same level of severity as actual malware threats that can steal real personal information, serve ads, or render a computer unusable. SUPERAntiSpyware will detect tracking cookies as "Adware.Tracking Cookies" and you can choose to remove them or leave them on your system. You may turn off this feature in the Preferences -> Scanning Control tab of SUPERAntiSpyware should you not wish cookies to be scanned, detected and removed. I always disable cookie detection, and I suggest that for you as well. If you're adamant that you want cookie detection, then let me know and we'll pursue it. Share this post Link to post Share on other sites
LynMichel Report post Posted February 23, 2011 I'll do as you suggest Seth. Thank you for all your help in this matter especially about the LSO's. Now they do seem dangerous. Share this post Link to post Share on other sites
Seth Report post Posted February 23, 2011 You're welcome. Feel free to ask if you need further help Share this post Link to post Share on other sites
