kikkkasss Report post Posted February 10, 2011 I have SAS Pro installed (Lifetime subscription) but it will not start when i start my computer. All settings is set to default with realtime protection activated.SAS core service (sascore64.exe)is running and superantispyware.exe shows up in autostart tab in msconfig.When i start the program manually it runs just fine. Share this post Link to post Share on other sites
Seth Report post Posted February 14, 2011 Hello. Did you check if the SAS icon is in the Notification Area Overflow? Also double check that SAS is set to show its icon in the Tray/Notification Area. Share this post Link to post Share on other sites
lansharked Report post Posted March 1, 2011 Hi, This is happening to me too, on a Dell laptop with Windows 7 Professional 64-bit SP1 and SAS 4.49.1000 Core: 6504 Trace: 4316. I've got "Always show all icons and notifications on the taskbar" checked, there is nothing in the Notification Area Overflow (My Taskbar location is 2-wide on the left, so nothing's crowded). I DO have 'Show splash screen on startup' unchecked in SAS, btw. Share this post Link to post Share on other sites
siliconman01 Report post Posted March 1, 2011 Hi, This is happening to me too, on a Dell laptop with Windows 7 Professional 64-bit SP1 and SAS 4.49.1000 Core: 6504 Trace: 4316. I've got "Always show all icons and notifications on the taskbar" checked, there is nothing in the Notification Area Overflow (My Taskbar location is 2-wide on the left, so nothing's crowded). I DO have 'Show splash screen on startup' unchecked in SAS, btw. Does the SAS icon show up if you LOGOFF your account and log back in? Is SuperAntiSpyware.exe in memory...which it should be. Share this post Link to post Share on other sites
bensisko Report post Posted March 1, 2011 I'm having the same problem with Window7 x64 SP1 -- and on top of that the program loses activation everytime it updates definitions. It does not stay in memory upon logoff even though all preferences checkboxes within the program are set correct. Share this post Link to post Share on other sites
Seth Report post Posted March 1, 2011 Please try option #3 from here: http://www.sevenforums.com/tutorials/11841-run-administrator.html Share this post Link to post Share on other sites
lansharked Report post Posted March 1, 2011 OK...more info. I had already set SAS to 'run as administrator for all users', just as described in option #3 on the sevenforums link. The !SASCORE Service was running, I honestly didn't notice whether the SUPERAntiSpyware.exe Process was also running. I won't have access to the laptop for a couple of days, then I'll be able to check again and reply here. Share this post Link to post Share on other sites
Seth Report post Posted March 1, 2011 OK...more info. I had already set SAS to 'run as administrator for all users', just as described in option #3 on the sevenforums link. The !SASCORE Service was running, I honestly didn't notice whether the SUPERAntiSpyware.exe Process was also running. I won't have access to the laptop for a couple of days, then I'll be able to check again and reply here. If the admin option doesn't help, please submit a Customer Support Request and mention this thread in the request. https://www.superantispyware.com/precreateticket.html Share this post Link to post Share on other sites
lansharked Report post Posted March 1, 2011 Ok...will do. Thx. Share this post Link to post Share on other sites
SAS Customer Service Report post Posted March 1, 2011 Ok...will do. Thx. Do you have the program set to run as an administrator within the properties of that shortcut or exe file? Share this post Link to post Share on other sites
lansharked Report post Posted March 1, 2011 On the C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe file itself. Share this post Link to post Share on other sites
bensisko Report post Posted March 2, 2011 I have submitted this per your instruction. Share this post Link to post Share on other sites
SAS Customer Service Report post Posted March 2, 2011 On the C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe file itself. Okay! Right-click on the EXE file; select the compatibility tab; then deselect "run as administrator." That will fix the registry and allow SAS to start with windows in a UAC environment. Share this post Link to post Share on other sites
bensisko Report post Posted March 2, 2011 Done. Any other suggestions are appreciated. Is this related to Service Pack 1? Share this post Link to post Share on other sites
siliconman01 Report post Posted March 3, 2011 Done. Any other suggestions are appreciated. Is this related to Service Pack 1? Will it start up if you disable real-time protection in SAS? Or if you temporarily disable the real-time protection of any other security programs that you have....such as your anti-virus security program? Share this post Link to post Share on other sites
bensisko Report post Posted March 3, 2011 Will it start up if you disable real-time protection in SAS? Or if you temporarily disable the real-time protection of any other security programs that you have....such as your anti-virus security program? I've disabled Malwarebytes and Norton 360 real-time protection as you suggest then restarted OS and SuperAntiSpyware still does not appear in right hand side of taskbar -- even though "show all icons" setting is checked on Windows7 x64 SP1. Other softwares are not having this problem. I uninstalled then re-installed latest version from website and enabled run as administrator (I am administrator). Share this post Link to post Share on other sites
SAS Customer Service Report post Posted March 3, 2011 Done. Any other suggestions are appreciated. Is this related to Service Pack 1? Did it not work? (Im assuming it didnt) You clicked apply, then restarted; its not currently checked is it? (run as admin; within properties of the actual exe OR the shortcut) Share this post Link to post Share on other sites
bensisko Report post Posted March 3, 2011 Did it not work? (Im assuming it didnt) It did not. You clicked apply, then restarted; its not currently checked is it? (run as admin; within properties of the actual exe OR the shortcut) Correct. I also tried making all files in Program folder run as admin without success. No autostart and no automatic update and no activation upon manual update. Share this post Link to post Share on other sites
SAS Customer Service Report post Posted March 4, 2011 It did not. Correct. I also tried making all files in Program folder run as admin without success. No autostart and no automatic update and no activation upon manual update. IF, and only if you are comfortable editing the registry please try removing any SUPERAntiSpyware entry under the following registry folders. HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Layers HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Layers Share this post Link to post Share on other sites
bensisko Report post Posted March 5, 2011 IF, and only if you are comfortable editing the registry please try removing any SUPERAntiSpyware entry under the following registry folders. HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Layers HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Layers Eureka now we're getting somewhere ... it now autostarts. It loses activation upon manual update still ... Share this post Link to post Share on other sites
bensisko Report post Posted March 9, 2011 Between the registry edits and a repair of licensing, I'm now good to go. Thanks! Share this post Link to post Share on other sites
electrik Report post Posted April 29, 2011 Mine only had the entry in HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Layers but removing that fixed it Share this post Link to post Share on other sites
