professorkaos Posted February 10, 2011 Hi all, New user of SuperAntiSpyware here. Don't know very much about computers. Just loaded SAS on my 2 computers (Laptop Vista 64 Bit & PC Win 7 64 bit) SAS runs fine on the laptop but on the PC it keeps crashing!!! Specifically it reports detecting Trojan.Agent/Gen-BanLoad. The "Trojan" appears to be located in C:\Users\Admin\AppData\Local\Microsoft\TemporaryInternetFiles\Low\Content.IE5\... \Firefox%20Setup%203.6.13[3].exe As soon as the "Trojan" appears, a message pops up "SuperAntiSpyware has encountered an unexpected error" It then requests whether I want to send an error report. If I opt to send a report SAS then shuts down. If I don't, the programme wont let me complete the scan. So either way I can't finish the scan. Along with the "Trojan", SAS also discovered a tracking cookie. The cookie appeared in the items detected window before the "Trojan" but it did not prompt an error message; so what I did was, as soon as the cookie appeared I pressed the "next" button. That allowed me to interrupt the scan and move the cookie to quarantine without completing the scan. I thought I might be able to deal with the "Trojan" in a similar way, but as described above, once it appears, the program stops functioning properly. Despite pressing the "next" button I can't move the "Trojan" to quarantine or do anything. The fact that it looks like the "Trojan" is forcing SAS to close makes me think it is a real infection? Is it a real threat item, if so how do I remove it? BTW my Antivirus (Antivir free) doesn't seem to detect it at all!! Share this post Link to post Share on other sites
Seth Posted February 12, 2011 Welcome to the SAS forum. Try running SAS from Safe Mode and/or try the SAS Portable Scanner. https://www.superantispyware.com/portablescanner.html Share this post Link to post Share on other sites
