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Malware.trace and heuristic Backdoor

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hi I am a happy user of the product with a life time up date renew. I have these two things that keep on coming back .I do a complete scan ,I am advised at the end of the scan to reboot my computer I do and on restart a new scan starts and whammy they are there again .this is with out going on to the internet I might add.I dont know what to do as it would appear the program can not get rid of them.Can any one help me on this one Please

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