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desert_storm

Can't update - get error

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SUPERAntiSpyware won't update and says "Error" -- I decided to uninstall and reinstall and that didn't work either. I'm working out of the administrator mode, but there are places for three users on my computer: administrator, myself, and one other person. I don't know if something's attacking or not. I've had trouble with other "protection" programs recently and when I uninstalled and reinstalled, they would run fine. Something definitely is not right, but I have not been able to uncover it. Any help or suggestions would be appreciated.

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Download the Portable Scanner, reboot into SAFE MODE, and run a complete scan with Portable Scanner. Perhaps it will find/fix the problem.

https://www.superantispyware.com/portablescanner.html?tag=SAS_PORTABLEFOLDER

Then boot back into Normal Mode and see if SAS updates okay. If not,

1. Download the Superantispyware Uninstaller Assistant and save it on your desktop.

https://forums.superantispyware.com/index.php?/topic/1344-superantispyware-uninstallation-assistant/

2. Close down SAS completely

3. Run the Uninstaller Assistant. A reboot will be necessary as part of the uninstall.

4. Now re-install SAS V4.48.1000

5. Be sure that your firewall is not blocking Superantispyware.exe or SSUpdate.exe

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