infected machine

[eaglesnest888]

Recently my computer has become infected. I do not from where. Superantispyware only runs a partial scan before a problem occurs and shuts down. I am unable to save anything. If I try to save, my browser encounters a problem and must shut down. Also I tried to run a restore point but the system says that not restore points have been established. Can anybody help?

[Seth]

Hello.

Try the SAS portable from Safe Mode:

https://www.superantispyware.com/portablescanner.html

[eaglesnest888]

Thank you.

I was able to run the portable app from safe mode. I ran it twice and it hung on the same program. So I uninstalled it. Then I ran another scan. Unfortunetly, nothing was found and the system did not improve.

[Seth]

Does the system show any visible signs of infection? For example, any fake messages saying the system is infected, or browser re-directs?

What version of Windows do you run, and is it 32 or 64 bit?

For IE, try this reset:

Go into Tools-->Advanced, then click on "Restore Advanced Settings" followed by "Reset". Click Apply-->Ok, close IE, then open it. Can you download now?

[ArnoldJ]

I have had this kind of problem before and I solved the problem by using an online service which does not require any downloads.It found the problems and fixed them automatically. Here´s the link: http://housecall.trendmicro.com/

[Seth]

I have had this kind of problem before and I solved the problem by using an online service which does not require any downloads.It found the problems and fixed them automatically. Here´s the link: http://housecall.trendmicro.com/

SAS has an online scanner as well:

https://www.superantispyware.com/onlinescan.html