bilmaxey Posted January 17, 2011 With the professional edition, several times a day, I get the pop-up shown in the attachment in the lower right corner saying updates are available. When I go to download the updates, I get the message shown in the center of the attachment, saying my stuff is up to date. Is this normal? Share this post Link to post Share on other sites
siliconman01 Posted January 18, 2011 Probably your best solution is: 1. Shut down SAS 2. Download and run the SAS Uninstaller Assistant to uninstall SAS. A reboot will be required at the end of the uninstall. https://forums.superantispyware.com/index.php?/topic/1344-superantispyware-uninstallation-assistant/ 3. Go to www.superantispyware.com and download/install the latest version of SAS V4.48.1000. - Be sure to enter your lifetime license key when the wizard page appears that has the entry boxes for the license key. 4. Once the installation is complete, set up your preferences. If the above does not straighten out the problem, then create a Customer Support Request ticket via the link below. https://www.superantispyware.com/precreateticket.html Share this post Link to post Share on other sites
bilmaxey Posted January 18, 2011 When trying to register after the reinstall, I get: [#10120] We could not find the validation request you are attempting to verify. Share this post Link to post Share on other sites
siliconman01 Posted January 19, 2011 When trying to register after the reinstall, I get: [#10120] We could not find the validation request you are attempting to verify. Did you enter your 10-digit license code when the installer wizard window for it appeared during the re-install of SAS? I believe it is is on the second wizard window. If you did not, repeat the uninstall/re-install procedure and BE SURE to enter your proper 10-digit license key. If this does not work, create a Customer Support Ticket and the SAS gurus will straighten things out for you. https://www.superantispyware.com/precreateticket.html Share this post Link to post Share on other sites
bilmaxey Posted January 19, 2011 Siliconman01, I really appreciate your help. I cannot find a 10 digit license code or license key. I have a 32 character hex validation key and a five digit user ID. Where do I find the license code? Share this post Link to post Share on other sites
Seth Posted January 19, 2011 Siliconman01, I really appreciate your help. I cannot find a 10 digit license code or license key. I have a 32 character hex validation key and a five digit user ID. Where do I find the license code? Did you receive the code by e-mail? Have a look at these FAQ's regarding the license: https://www.superantispyware.com/WebHelp/SUPERAntiSpyware.htm#Registering_Activating_SUPERAntiSpyware_Professional.htm https://www.superantispyware.com/supportfaqdisplay.html?faq=16 Share this post Link to post Share on other sites
bilmaxey Posted January 19, 2011 All fixed now, thanks to your help. Share this post Link to post Share on other sites
SAS Customer Service Posted January 20, 2011 All fixed now, thanks to your help. GREAT! Let us know here in the forums if you have any other questions! Share this post Link to post Share on other sites
