Ktulhu Posted January 14, 2011 I couldn't upadate SAS, so I checked on the net and found out that some people said that you need to go to the installation folder of SAS, right click on the SAS.exe and click on "Run as Administrator"... Well, I did that and the next thing that happened is that my screen got all fu***d up... Something like this : http://img405.imageshack.us/i/pa020339.jpg/ Not the same, but just to give you the idea... Then I tried to uninstall SAS, and right in the middle of the uninstallation process, the same thing happened... The screen error... I'm so angry right now... I don't want SAS to instead help keep my computer safe, to completely f**k it up... Thanks in advance for your help... Share this post Link to post Share on other sites
siliconman01 Posted January 14, 2011 I can certainly understand your anxiety with your experience thus far with SAS on your Acer laptop. It would appear that there is some type of conflict with your laptop video driver and SAS. 1. What Windows operating system are you running and is it 32-bit or 64-bit? 2. Do you have the latest updated driver software for your laptop video driver? The Acer website should have info on driver updates for your specific model. Below is the Acer support site. http://www.acer.com/worldwide/support/download.htm 3. I recommend that you uninstall SAS via the SAS Uninstaller Assistant. You can download the Assistant from the link below. https://forums.superantispyware.com/index.php?/topic/1344-superantispyware-uninstallation-assistant/ - Just save the download on your desktop and then run it. A reboot will occur at the end of the uninstall. 4. You can get direct assistance from the SAS gurus by filing a Customer Support Request via the link below. They will analyze your issue and help resolve the conflict. https://www.superantispyware.com/precreateticket.html Share this post Link to post Share on other sites
SUPERAntiSpy Posted January 14, 2011 I couldn't upadate SAS, so I checked on the net and found out that some people said that you need to go to the installation folder of SAS, right click on the SAS.exe and click on "Run as Administrator"... Well, I did that and the next thing that happened is that my screen got all fu***d up... Something like this : http://img405.imageshack.us/i/pa020339.jpg/ Not the same, but just to give you the idea... Then I tried to uninstall SAS, and right in the middle of the uninstallation process, the same thing happened... The screen error... I'm so angry right now... I don't want SAS to instead help keep my computer safe, to completely f**k it up... Thanks in advance for your help... What version of SUPERAntiSpyware are you installing? Share this post Link to post Share on other sites
Ktulhu Posted January 14, 2011 That laptop on the picture is not mine... I just put that picture so you could understand what the problem was... My operating System is Windows 7, 32-bit... I will try to uninstall it with the SAS Uninstaller Assistant... Hope it works... Not sure which version I have installed, because frankly, I'm a little bit afraid to open SAS again... Now the computer works... But I'm not using SAS... Would like to use it again... Just don't want that error to come up again... And thank you very much guys for the help... Share this post Link to post Share on other sites
siliconman01 Posted January 15, 2011 It is always safest to download the latest version of SAS from the website below....ONLY this website. That will always provide you the latest official release. https://www.superantispyware.com Share this post Link to post Share on other sites
Ktulhu Posted January 16, 2011 Thank you guys... It worked with the Uninstaller... Share this post Link to post Share on other sites
SAS Customer Service Posted January 20, 2011 Awsome! Let us know if you have anymore questions! Share this post Link to post Share on other sites
