No access to SAS in Shortcut menu (right mouse click) gone!

[topkick]

Using Win XP I am not able to select "Scan with SuperAntiSpyware" when right clicking on a file that I want to scan. This option used to be included whenever I would right click on a file to be scanned. A while back I had a "bout" with some spyware intrusion & after getting rid of it have not been able to get SAS to show up in the shortcut menu (right mouse click). I have tried about everything that I could think of to get it back but no luck thus far. I uninstalled SAS & re-installed it thinking that maybe that might do it but......... still no luck. I have to go to the desktop & activate a scan on individual folders in order to get a scan on a single file. It used to be much simpler just right clicking on the file & selecting "scan with SAS" from the short cut menu. Hopefully its just something simple that I'm not aware of to get it to "re-appear" in the short cut menu. Any help appreciated.

[Seth]

Welcome to the SAS forum Topkick.

In SAS's Preferences-->Scanning Control, is "Display scan option in Explorer context (right click) menu" checked?

If that's not the problem, are other programs able to display a right click option?

[topkick]

Welcome to the SAS forum Topkick.

In SAS's Preferences-->Scanning Control, is "Display scan option in Explorer context (right click) menu" checked?

If that's not the problem, are other programs able to display a right click option?

[topkick]

Yes, that option IS (& has been) checked in SAS Preferences/scanning. I also use AVG & Malwarebytes Anti-malware. These, as well as other functions, are available in the short cut (right click) menu. SAS used to be right there with the others......... not any more???

[Seth]

Make sure the SAS Preference to show the icon in the tray is enabled. Although I doubt that's the issue as you probably would have mentioned that the tray icon is missing.

If you didn't use the SAS Uninstaller to uninstall, then do so and re-install from www.superantispyware.com.

https://www.superantispyware.com/supportfaqdisplay.html?faq=47

If that doesn't help, I suggest you submit a Customer Support Request and mention this thread.

https://www.superantispyware.com/precreateticket.html

[topkick]

Make sure the SAS Preference to show the icon in the tray is enabled. Although I doubt that's the issue as you probably would have mentioned that the tray icon is missing.

If you didn't use the SAS Uninstaller to uninstall, then do so and re-install from www.superantispyware.com.

https://www.superantispyware.com/supportfaqdisplay.html?faq=47

If that doesn't help, I suggest you submit a Customer Support Request and mention this thread.

https://www.superantispyware.com/precreateticket.html

Yes I do have the SAS icon in the tray. Also, I did use the SAS un-installer to previously remove the program prior to re-installing SAS. Don't know what else to try......................... appreciate your input, thanks.

[SAS Customer Service]

Yes I do have the SAS icon in the tray. Also, I did use the SAS un-installer to previously remove the program prior to re-installing SAS. Don't know what else to try......................... appreciate your input, thanks.

Very strange; are you running any other security? When did it dissappear? What version of SAS are you running?