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asteelrule

SuperAntiSpyware freezing IE and computer

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Hi. I'm new here, but not new to SUPERAntiSpyware.

I have has the Professional Edition for nearly 2 years. The subscription expired some months ago, but even before that, it was starting to freeze IE, requiring at best a Task Manager stop (usually impossible) or usually a reset button. This has continued to get worse to the point where I dare not run it. If I do it starts with the system tray icon then a very long wait until it will work (sort of) until after the splash screen appears. (disabling that does not help.

Would it help to uninstall it and reinstall, say the free version to start with?

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Welcome to the SAS forum Asteerule.

1) Have your product key handy, then uninstall SAS with the following tool (note the 32 bit and 64 bit versions).

https://www.superantispyware.com/supportfaqdisplay.html?faq=47

2)Download the Pro version from www.superantispyware.com and enter your product key during the install.

If the issue continues following the above, then please post the version of Windows that you use, as well as any security product running in real time.

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