What is this?

[Byte_King]

Hello all,

I'm new to the forum! I've been using SAS for over a year now and never had an issue with it, very good program. Over the last month, however, SAS has detected a piece of spyware, asks for a reboot to finish removal, but when I reboot the spyware is still there. I have no idea how to remove such a piece of spyware. What is this? How can I resolve this issue? I've included a screen capture of SAS showing and removing the threat.

[Seth]

Welcome to the SAS forum Byte King.

Make sure SAS is fully updated and run the scan again. If the problem continues, please submit a Customer Support Request:

https://www.superantispyware.com/precreateticket.html

[SUPERAntiSpy]

Hello all,

I'm new to the forum! I've been using SAS for over a year now and never had an issue with it, very good program. Over the last month, however, SAS has detected a piece of spyware, asks for a reboot to finish removal, but when I reboot the spyware is still there. I have no idea how to remove such a piece of spyware. What is this? How can I resolve this issue? I've included a screen capture of SAS showing and removing the threat.

Please post the latest scan log here for review.

[Byte_King]

Cant's seem to upload my scan results.....file is too big. Ummm,not sure how to upload.....

[Seth]

The log will open in Notepad. Just copy and paste it here. If it's too big, copy the first half, paste it, then do the same for the other half.

[Arnoldsimon]

I have the same problem. Not removing items discovered during the scan. Next time I scan, same items are there.

ALSO: When I try to update, it says that I am not administrator. I am only user on this computer. What do I do to become administrator?

[Seth]

I have the same problem. Not removing items discovered during the scan. Next time I scan, same items are there.

ALSO: When I try to update, it says that I am not administrator. I am only user on this computer. What do I do to become administrator?

Welcome to the SAS forum Arnoldsimon.

- Close down SAS from your Notification Area.

- Navigate to the SAS folder from your program list.

- Open the SAS folder, right click on SuperAntiSpyware Professional (or Free Edition), and choose, "Run As Administrator".

- When SAS opens, right click on its "bug icon", choose Check For Updates and SAS should update.

- Run a scan and remove any items found. Following the restart, run a scan again.

- If the scan still shows items not being removed, then start a new thread and post the scan log.

[Byte_King]

Hello everyone,

after checking the Windows registry I have figured it out to be a false positive between SAS and ProcessExplorer. Thanks for your help