Byte_King Posted December 13, 2010 Hello all, I'm new to the forum! I've been using SAS for over a year now and never had an issue with it, very good program. Over the last month, however, SAS has detected a piece of spyware, asks for a reboot to finish removal, but when I reboot the spyware is still there. I have no idea how to remove such a piece of spyware. What is this? How can I resolve this issue? I've included a screen capture of SAS showing and removing the threat. Share this post Link to post Share on other sites
Seth Posted December 13, 2010 Welcome to the SAS forum Byte King. Make sure SAS is fully updated and run the scan again. If the problem continues, please submit a Customer Support Request: https://www.superantispyware.com/precreateticket.html Share this post Link to post Share on other sites
SUPERAntiSpy Posted December 15, 2010 Hello all, I'm new to the forum! I've been using SAS for over a year now and never had an issue with it, very good program. Over the last month, however, SAS has detected a piece of spyware, asks for a reboot to finish removal, but when I reboot the spyware is still there. I have no idea how to remove such a piece of spyware. What is this? How can I resolve this issue? I've included a screen capture of SAS showing and removing the threat. Please post the latest scan log here for review. Share this post Link to post Share on other sites
Byte_King Posted December 15, 2010 Cant's seem to upload my scan results.....file is too big. Ummm,not sure how to upload..... Share this post Link to post Share on other sites
Seth Posted December 15, 2010 The log will open in Notepad. Just copy and paste it here. If it's too big, copy the first half, paste it, then do the same for the other half. Share this post Link to post Share on other sites
Arnoldsimon Posted December 16, 2010 I have the same problem. Not removing items discovered during the scan. Next time I scan, same items are there. ALSO: When I try to update, it says that I am not administrator. I am only user on this computer. What do I do to become administrator? Share this post Link to post Share on other sites
Seth Posted December 16, 2010 I have the same problem. Not removing items discovered during the scan. Next time I scan, same items are there. ALSO: When I try to update, it says that I am not administrator. I am only user on this computer. What do I do to become administrator? Welcome to the SAS forum Arnoldsimon. - Close down SAS from your Notification Area. - Navigate to the SAS folder from your program list. - Open the SAS folder, right click on SuperAntiSpyware Professional (or Free Edition), and choose, "Run As Administrator". - When SAS opens, right click on its "bug icon", choose Check For Updates and SAS should update. - Run a scan and remove any items found. Following the restart, run a scan again. - If the scan still shows items not being removed, then start a new thread and post the scan log. Share this post Link to post Share on other sites
Byte_King Posted December 17, 2010 Hello everyone, after checking the Windows registry I have figured it out to be a false positive between SAS and ProcessExplorer. Thanks for your help Share this post Link to post Share on other sites
