Redirect IE problem

[robinb9]

I am working on a client's computer that it seems his internet explorer has been hijacked. If you try to do a search or even try to type in a website it goes to an add website and this happens over and over.

I ran superantispyware pro and it found 1,896 adware but it will not get rid of this problem. I even ran it in safe mode

the browser is still hijacked

I ran malwarebytes and it found nothing

I ran ccleaner prior to running the two antispyware programs

Got any ideas how to fix this?

I had to download superantispyware and malwarebytes on a flash drive and bring it over to the computer because ie kept looping and looping and would not go to any of the program websites

I did this also with Avast free which i also ran and it cannot fix this

robin

[SAS Customer Service]

Why dont you go ahead and open up a ticket in our support system, I will get a diagnostic to you and we will see what we can do to locate the infection.

[robinb9]

Why dont you go ahead and open up a ticket in our support system, I will get a diagnostic to you and we will see what we can do to locate the infection.

i hit it with every program out there to try to get rid of it and no go

this laptop is 6yrears old and has a very hardware problems on top of it and i advised my client to purchase a new one because for what i would charge to reformat this drive he could purchase a new computer

but thanks anyway

robin

[Seth]

i hit it with every program out there to try to get rid of it and no go

this laptop is 6yrears old and has a very hardware problems on top of it and i advised my client to purchase a new one because for what i would charge to reformat this drive he could purchase a new computer

but thanks anyway

robin

Hi Robin.

For really persistent re-directs, Combofix has always cleared up the issue for me.

Also, did you check if there was a proxy re-direct?

[robinb9]

Hi Robin.

For really persistent re-directs, Combofix has always cleared up the issue for me.

Also, did you check if there was a proxy re-direct?

yep i checked and also tried combofix and still nothing

his new computer came today so i am working on it

thanks anyway

robin

[Seth]

yep i checked and also tried combofix and still nothing

his new computer came today so i am working on it

thanks anyway

robin

NP.

A couple of other things to consider that I used to ignore:

- All my security tools are on a USB stick. After thousands of disinfections, I had a system about three months ago that infected my USB stick. It took me a while to realize that the system kept re-infecting due to the stick being infected.

- Similar to the above, but the router settings are altered to direct through a malware server.

Have you encountered the above?