robinb9 Posted December 3, 2010 I am working on a client's computer that it seems his internet explorer has been hijacked. If you try to do a search or even try to type in a website it goes to an add website and this happens over and over. I ran superantispyware pro and it found 1,896 adware but it will not get rid of this problem. I even ran it in safe mode the browser is still hijacked I ran malwarebytes and it found nothing I ran ccleaner prior to running the two antispyware programs Got any ideas how to fix this? I had to download superantispyware and malwarebytes on a flash drive and bring it over to the computer because ie kept looping and looping and would not go to any of the program websites I did this also with Avast free which i also ran and it cannot fix this robin Share this post Link to post Share on other sites
SAS Customer Service Posted December 3, 2010 Why dont you go ahead and open up a ticket in our support system, I will get a diagnostic to you and we will see what we can do to locate the infection. Share this post Link to post Share on other sites
robinb9 Posted December 5, 2010 Why dont you go ahead and open up a ticket in our support system, I will get a diagnostic to you and we will see what we can do to locate the infection. i hit it with every program out there to try to get rid of it and no go this laptop is 6yrears old and has a very hardware problems on top of it and i advised my client to purchase a new one because for what i would charge to reformat this drive he could purchase a new computer but thanks anyway robin Share this post Link to post Share on other sites
Seth Posted December 6, 2010 i hit it with every program out there to try to get rid of it and no go this laptop is 6yrears old and has a very hardware problems on top of it and i advised my client to purchase a new one because for what i would charge to reformat this drive he could purchase a new computer but thanks anyway robin Hi Robin. For really persistent re-directs, Combofix has always cleared up the issue for me. Also, did you check if there was a proxy re-direct? Share this post Link to post Share on other sites
robinb9 Posted December 8, 2010 Hi Robin. For really persistent re-directs, Combofix has always cleared up the issue for me. Also, did you check if there was a proxy re-direct? yep i checked and also tried combofix and still nothing his new computer came today so i am working on it thanks anyway robin Share this post Link to post Share on other sites
Seth Posted December 8, 2010 yep i checked and also tried combofix and still nothing his new computer came today so i am working on it thanks anyway robin NP. A couple of other things to consider that I used to ignore: - All my security tools are on a USB stick. After thousands of disinfections, I had a system about three months ago that infected my USB stick. It took me a while to realize that the system kept re-infecting due to the stick being infected. - Similar to the above, but the router settings are altered to direct through a malware server. Have you encountered the above? Share this post Link to post Share on other sites