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honorable1nut

lose internet connection after any cleaning

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how come i always lose internet connection after doing any cleaning and how come only on some computers, a reboot is required?

this product has never found anything other than a few tracking cookies, but really baffles me why a reboot is required at all for just that and not all the time or on all machines!

when registering, as i just did, clicking the activation link gets me an error and copying and pasting the code manually does the same.

i used to use this product way back when, but after it totally wiped out 2 of my systems by removing video drivers, i quit. just thought i'd try it again and i see it isn't much better, all the way from the point of registering here to it's actual use!!

thank you

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how come i always lose internet connection after doing any cleaning and how come only on some computers, a reboot is required?

this product has never found anything other than a few tracking cookies, but really baffles me why a reboot is required at all for just that and not all the time or on all machines!

when registering, as i just did, clicking the activation link gets me an error and copying and pasting the code manually does the same.

i used to use this product way back when, but after it totally wiped out 2 of my systems by removing video drivers, i quit. just thought i'd try it again and i see it isn't much better, all the way from the point of registering here to it's actual use!!

thank you

Please post your latest scan log here for review so we can see the version of the product, the definitions version and what was detected.

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Welcome to the SAS forum.

In addition to what the Admin has requested, please post the procedure you use to get back online.

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i just installed and updated this, both sections of the updates, 5 minutes before i posted, but this is the 5th machine i've installed it on. 2 more to go.

SUPERAntiSpyware Scan Log

https://www.superantispyware.com

Generated 10/05/2010 at 10:00 PM

Application Version : 4.44.1000

Core Rules Database Version : 5638

Trace Rules Database Version: 3450

Scan type : Quick Scan

Total Scan Time : 00:11:36

Memory items scanned : 484

Memory threats detected : 0

Registry items scanned : 2467

Registry threats detected : 0

File items scanned : 7067

File threats detected : 22

Adware.Tracking Cookie

C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\

C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\

C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\

C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\

C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\

C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\

C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\

C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\

C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\

C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\

C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\

C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\

C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\

C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\

C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\

C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\

C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\

C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\

C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\

C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\

C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\

C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\

to get back online, i have to reboot modem.

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i just installed and updated this, both sections of the updates, 5 minutes before i posted, but this is the 5th machine i've installed it on. 2 more to go.

SUPERAntiSpyware Scan Log

https://www.superantispyware.com

Generated 10/05/2010 at 10:00 PM

Application Version : 4.44.1000

Core Rules Database Version : 5638

Trace Rules Database Version: 3450

Scan type : Quick Scan

Total Scan Time : 00:11:36

Memory items scanned : 484

Memory threats detected : 0

Registry items scanned : 2467

Registry threats detected : 0

File items scanned : 7067

File threats detected : 22

Adware.Tracking Cookie

C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\

C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\

C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\

C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\

C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\

C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\

C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\

C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\

C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\

C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\

C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\

C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\

C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\

C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\

C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\

C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\

C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\

C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\

C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\

C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\

C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\

C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\

to get back online, i have to reboot modem.

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C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\

The log is corrupt.

It should show the cookie path after \Cookies\

Given such log, either your installation of SAS is corrupt, or another antimalware program is preventing SAS from doing its job.

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The log is corrupt.

It should show the cookie path after \Cookies\

Given such log, either your installation of SAS is corrupt, or another antimalware program is preventing SAS from doing its job.

Edit: Did you deliberately remove the path?

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The last I heard, a reboot for cookie removal is required when the cookie is in use. However, you don't have to reboot at that time, as SAS will remove the cookies the next time you reboot.

On the system in which you can't get SAS to activate: Will SAS update ok? Is your firewall set to allow SAS through? What is the exact error? What is the version of Windows, and is 32 or 64 bit?

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In my experience SAS has only ever requested a reboot after tracking cookie removal if the files were related to Adobe Flash.

Otherwise no reboot was needed.

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DooGie:

In my experience SAS has only ever requested a reboot after tracking cookie removal if the files were related to Adobe Flash.

Otherwise no reboot was needed.

hmm?

interesting!!

thank you

Seth:

The last I heard, a reboot for cookie removal is required when the cookie is in use. However, you don't have to reboot at that time, as SAS will remove the cookies the next time you reboot.

On the system in which you can't get SAS to activate: Will SAS update ok? Is your firewall set to allow SAS through? What is the exact error? What is the version of Windows, and is 32 or 64 bit?

the cookie in use sounds plausible. as far as the activation thing, that was for this forum's activation/registration only. didn't have anything to do with installing or running sas.

techincally, i shouldn't be able to post here yet, as the registration/activation link in the confimation e-mail never worked.

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