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jamjar

Setup has stopped working

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Hi

I’ve tried to install SAS Free but each time during the setup process I get a warning that SAS Setup has stopped working. I’ve copied and pasted the details below:

Problem signature:

Problem Event Name: APPCRASH

Application Name: SUPERAntiSpyware.exe

Application Version: 4.43.0.1000

Application Timestamp: 4c8e7845

Fault Module Name: SUPERAntiSpyware.exe

Fault Module Version: 4.43.0.1000

Fault Module Timestamp: 4c8e7845

Exception Code: c0000005

Exception Offset: 0006de98

OS Version: 6.1.7600.2.0.0.768.3

Locale ID: 2057

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

The warning pops up just after a message that SAS has been successfully installed but before the language option screen. The definitions download OK. When I carry out a scan nothing is found.

When I uninstall SAS, it appears to uninstall OK but after rebooting, a leftover entry appears in the Programs and Features list and various folders and shortcuts still remain. My OS is Windows 7 (64bit). I disable NOD32 during the installation.

What is causing the problem and what is the best way to do a clean uninstall? Thanks for any advice on how to proceed.

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Hi

I’ve tried to install SAS Free but each time during the setup process I get a warning that SAS Setup has stopped working. I’ve copied and pasted the details below:

Problem signature:

Problem Event Name: APPCRASH

Application Name: SUPERAntiSpyware.exe

Application Version: 4.43.0.1000

Application Timestamp: 4c8e7845

Fault Module Name: SUPERAntiSpyware.exe

Fault Module Version: 4.43.0.1000

Fault Module Timestamp: 4c8e7845

Exception Code: c0000005

Exception Offset: 0006de98

OS Version: 6.1.7600.2.0.0.768.3

Locale ID: 2057

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

The warning pops up just after a message that SAS has been successfully installed but before the language option screen. The definitions download OK. When I carry out a scan nothing is found.

When I uninstall SAS, it appears to uninstall OK but after rebooting, a leftover entry appears in the Programs and Features list and various folders and shortcuts still remain. My OS is Windows 7 (64bit). I disable NOD32 during the installation.

What is causing the problem and what is the best way to do a clean uninstall? Thanks for any advice on how to proceed.

Is your system infected by chance?

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Is your system infected by chance?

I've run scans with NOD32, Windows Defender as well as SAS and nothing is detected. To recap, during the installation process, I get the "SAS has been successfully installed message", the language option window then appears, then "SAS setup has stopped working" warning. After that the definitions download successfully and the main screen appears. When I uninstall SAS an entry for it still appears in the program list although not the SAS icon but a Windows file icon. When I click on that, Windows reports that an error occurred during the uninstall and it is removed.

In the past the Windows uninstall has worked correctly.

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