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TGMcCallie

SAS Pro Stopped working

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SAS Pro stopped working saying application error while attempting to scan my computer. I tried it two times and both times got the same message that SAS had stopped working.

How do I fix this.

I have Vista 64 bit with all updates.

I had a problem a few weeks ago saying my subscription had expired even though I have a lifetime subscription and I had to reinstall it.

Advise

Thanks

tom

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Are you running SAS Pro V4.41.1000? If not, you should upgrade to this latest version. Because you are experincing a problem, I recommend that you use the following procedure to upgrade:

1. Shut down SAS Pro completely

2. Using Control Panel>Program and Features, uninstall SAS Pro

3. Reboot

4. Download and save on your desktop, the 64-bit Uninstaller Assistant from the link below.

https://www.superantispyware.com/downloads/SASUNINST64.EXE'>https://www.superantispyware.com/downloads/SASUNINST64.EXE

5. Run the Uninstaller Assistant. A reboot will be required. (You can delete this uninstaller from your desktop after the reboot if you want.)

6. After the reboot, perform a search on C:\ drive for all folders containing the word SuperAntiSpyware and delete these folders

7. Perform a search on your C:\ drive for all folders containing the word SASCore and delete these folders.

8. From the link below, download and install the latest SAS Pro V4.41.1000.

https://www.superantispyware.com/

9. Register and activate SAS Pro

10. Run the LiveUpdate to obtain the latest core/trace definitions

11. Set up your desired settings

12. Run a Complete Scan of your system.

If the scan does not complete, post back here the exact error that occurs.

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