Jump to content
TGMcCallie

Super Antispyware Professional will not scan

Recommended Posts

I have Prog vs 4.39.1002 Core 5283 Trace 3095 def updated 9:28 PM 7/28/10

Only problem is I have tried complete scan and I get the message that Antispyware has stopped working. Asks if I want to have windows to check for a solution. I answer yes and nothimng happens.

I have lifetime key and if this is not the latest version, I don't know why I am not either notified or have the updated vs downloaded and installed automatically.

Please advise how I can get this to perform a scan like it should?

I have Vista 64 bit latest IE and Firebox browser and Firefox is set as my default. All windows and IE updates are up to date.

Here are the error details that were listed:

Problem Signature

Event Name Appcdrash

App vs 4.39.0.1002

app timestamp 4c0d1fc

fault module Superantispyware.exe

ex code c0000005

exc offset 00000000077376

OS vs 6.0.6002.2.2.0.7683

Locale ID 1033

additional info 1 b7bd

additonal info 2 7a94651b1e2ddd1ff4c4e0be0858772

additional info 3 2b0c

additional info 4 d273fbec8ce4511204daefeec0e6df1

Help please

Tom

Tom

Share this post


Link to post
Share on other sites

I have Prog vs 4.39.1002 Core 5283 Trace 3095 def updated 9:28 PM 7/28/10

The latest program version is 4.41.1000. When you right-click the SAS icon in your system tray and click check for updates, after downloading the latest definitions it should come up with a box showing there is a program update. If that doesn't come up, try closing SAS and going to the start menu and finding SAS in your programs folder, right click on it and say run as administrator. Try and check for updates again. If this still doesn't work, I'd just go to the SAS website and download the newest version and install it.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×