5143 or 5170?

[voltron]

Hi;

It's been a while for me here but I just want to ask about the Core/Trace Definitions. I do updates manually on my old pc and as I checked the web page for the Database Definition Information my update did not match what was in the page. It showed Core: 5143 instead of the Core: 5170. The Trace: 2982 matched.

I updated again and got the same results. Please see image.

Why is this so?

[SUPERAntiSpy]

Hi;

It's been a while for me here but I just want to ask about the Core/Trace Definitions. I do updates manually on my old pc and as I checked the web page for the Database Definition Information my update did not match what was in the page. It showed Core: 5143 instead of the Core: 5170. The Trace: 2982 matched.

I updated again and got the same results. Please see image.

Why is this so?

32 or 64 bit system?

[voltron]

Hi;

WinXP SP3 32bit. Now it's 5170/2987 (just finished updating) But when I check it's 5175/2987! Have some trouble posting the image...theres no "Attach File" button...can't see it...

Thanks!

[SAS Customer Service]

Voltron,

Have you tried to uninstall/reinstall SUPERAntiSpyware?

Uninstall using our custom utility:

https://www.superantispyware.com/downloads/SASUNINST.EXE

Reinstall the latest version from our website:

https://www.superantispyware.com/download.html

Please confirm that you have Version:4.40.1002 and Core:5179/Trace:2991.

SUPERAntiSpyware Customer Support

[voltron]

Hi;

I already did that yesterday(uinstall tool/CCleaner/re-install) and it updated to Core 5180 via the installer. Today after I updated SASpy free it's the same problem again. I updated and only the Trace updated to 2993 from 2992. What is wrong?

I do not think that to be updated in the Core definitions I'll have to download the installer again and/the manual updates installer which by the way I did yesteday that's why I updated to Core 5175 from 5170.

What can we do further? Why does it update only in the Trace definitions and not the Core?

I recall this has been an issue before and was not solved either. But this is a different pc now.

What can we do further? Why does it update only in the Trace definitions and not the Core?

Thank you.

voltron

PS:

There is still also no reply to the CS inquiry I placed via the website.

[siliconman01]

Voltron,

Per the link below, is Outpost still blocking ThePlanet.com and updates9.superantispyware.com?

https://forums.superantispyware.com/index.php?/topic/3937-heplanetcom-and-updates9superantispywarecom-question/

In my opinion, you should instruct Outpost to not block http://*.superantispyware.com so that it does not block any of the various update servers of Superantispyware.

[Seth]

Voltron,

Per the link below, is Outpost still blocking ThePlanet.com and updates9.superantispyware.com?

https://forums.superantispyware.com/index.php?/topic/3937-heplanetcom-and-updates9superantispywarecom-question/

In my opinion, you should instruct Outpost to not block http://*.superantispyware.com so that it does not block any of the various update servers of Superantispyware.

Agreed.

If the above doesn't help:

1) Go into Safe Mode With Networking.

2) Run SAS, right click on its System Tray icon, and select Check For Updates.

Since that mode shouldn't allow Oupost to run, this will help determine if Outpost is blocking the update.

[voltron]

Hi;

Have replied in my other post because the issues concerning the incorrect-core update and the other thread is connected. Please do check it out.

Re: heplanet.com and updates9.superantispyware.com question

Thank you!