claire.grace Posted June 23, 2010 I need some serious help! I just downloaded this software because my AVG can't seem to remove the threats it keeps on returning every time i run the scan again. When i first scanned my computer using superantispyware it detected almost 200+ threats! But i removed them and when i run the scan again these threats keeps on showing (Trojan Agent/Gen and Adware. Tracking Cookie) can't get rid of them. Can anyone please teach me how to remove them? My computer's performance is ok. The internet connection is very slow though i think its because of the virus .. browsing is really slow, for downloading its ok. Share this post Link to post Share on other sites
Seth Posted June 23, 2010 Welcome to the SAS forum. Please post the latest SAS scan log for review. Do not post the tracking cookies if the log contains them. The log can be found in SAS's Preferences-->Logs/Statistics. Share this post Link to post Share on other sites
claire.grace Posted June 24, 2010 Welcome to the SAS forum. Please post the latest SAS scan log for review. Do not post the tracking cookies if the log contains them. The log can be found in SAS's Preferences-->Logs/Statistics. SUPERAntiSpyware Scan Log https://www.superantispyware.com Generated 06/23/2010 at 11:50 PM Application Version : 4.39.1002 Core Rules Database Version : 5108 Trace Rules Database Version: 2920 Scan type : Complete Scan Total Scan Time : 01:15:17 Memory items scanned : 463 Memory threats detected : 0 Registry items scanned : 6144 Registry threats detected : 2 File items scanned : 52424 File threats detected : 5 Trojan.Agent/Gen HKLM\Software\AGProtect HKLM\Software\AGProtect#Cfg i removed the tracking cookie Share this post Link to post Share on other sites
Seth Posted June 24, 2010 Every time you go on the internet, cookie files are used to remember your settings/preferences for certain web sites. Please read the following: https://www.superantispyware.com/supportfaqdisplay.html?faq= Regarding AGProtect: Right click on the SAS "Beetle" icon (lower right near the time), and choose "Check for Updates". If AGProtect keeps reappearing with the SAS scan, then please submit a Customer Support Request: https://www.superantispyware.com/csrcreateticket.html Share this post Link to post Share on other sites