Francois Blais Posted June 14, 2010 Hi. Running SAS real-time 4.39.1002 here. OS: XP Pro SP3. With task manager, I see SAS using 21474 handles right now This is way more than everything else running on my PC at the moment. (not much things) Is this normal? Thanks in advance, François Share this post Link to post Share on other sites
SUPERAntiSpy Posted June 15, 2010 Are the handles growing or staying the same? Share this post Link to post Share on other sites
Francois Blais Posted June 15, 2010 Growing. It's now at 42465! Between the two numbers, there was a scheduled scan (with update). (during the night) Thanks, François Share this post Link to post Share on other sites
Francois Blais Posted June 16, 2010 Things are getting worse! This morning, the handles are now at 63447! I also noticed an increase in the virtual memory usage. Two days ago, after reboot, it was at 72548K. 12 hours later, it was at 90708K. 12 hours later, it was at 101140K. 24 hours later, it was at 139596K. 12 hours later, it's at 167988K. Seems to me there's something wrong going on with this release or something. Regards, François Share this post Link to post Share on other sites
redwolfe_98 Posted June 16, 2010 just for the record, i am not seeing the same problem.. "superantispyware.exe" is only using 359 "handles", on my computer.. i am running SAS-pro build 4.39.1002, fully up-to-date, with realtime-protection enabled, and win xpsp3.. Share this post Link to post Share on other sites
hawkwind Posted June 16, 2010 Been keeping an eye on mine after reading this and my handles are 447 Windows 7. System been running for around 4 hours now. Share this post Link to post Share on other sites
Francois Blais Posted June 16, 2010 I run AVAST free 5.0.545, by the way. What about the others who replied so far? Thanks again, François P.S. Presently at 63437 handles, and virtual memory at 178600K. Share this post Link to post Share on other sites
redwolfe_98 Posted June 17, 2010 francois, you could try uninstalling SAS and then reinstalling it and see if that makes a difference.. Share this post Link to post Share on other sites
hawkwind Posted June 17, 2010 I run AVAST free 5.0.545, by the way. What about the others who replied so far? Thanks again, François P.S. Presently at 63437 handles, and virtual memory at 178600K. I am using Twister AV. Share this post Link to post Share on other sites
Francois Blais Posted June 17, 2010 84428 handles this morning. I'll try the uninstall/install suggestion. Share this post Link to post Share on other sites
Francois Blais Posted June 18, 2010 Update: Did the uninstall, then rebooted and reinstalled. At first, the handles were at about 500. Fine. As soon as I updated and did a quick scan, they raised at around 20K again! I then did another quick scan, and the handles went to around 40K! Doing my third quick scan in a row, and the handles are now around 60K. There's a pattern here. Seems to be related with scans. I think the handles increase actually happens during the registry scan. My patience begins to fade now, and SAS' response is a bit thin so far. (with all due respect) Share this post Link to post Share on other sites
siliconman01 Posted June 18, 2010 You would probably be best served by submitting a Customer Service Request via the link below. Reference this forum thread in the support request so that the SAS gurus can read it. https://www.superantispyware.com/precreateticket.html Would you mind posting a screen shot here on the forum of the Task Manager showing the handles that you are referencing? Please be sure that the screen shot shows the column labels of the Task Manager. Like Redwolf, I am not experiencing this handle issue on either of my computers with SAS PRO V4.39.1002 on Windows 7 x64 and Windows 7 x86 Professional. There is no question that the handles and working memory increases during the scan. However, both should drop back once the SAS scan is completed. The attached pic shows the handles on Windows 7 x64 Pro. Share this post Link to post Share on other sites
Francois Blais Posted June 18, 2010 Update: Yesterday night I downloaded the 4.90.1060 "beta", and the uninstall utility. It's running perfectly well now. Did threee scans in a row and the handles were okay. I don't know if it's the 4.90.1060 version or the uninstall that did the trick, but now it works! François Share this post Link to post Share on other sites
SUPERAntiSpy Posted June 19, 2010 You should be running the 4.39.1002 version, that replaces the 4.90.xxxx versions. We have been unable to reproduce the handle usage here and we have had no other reports, if you continue to have the problem with 4.39, we would like to work with you to track it down. Share this post Link to post Share on other sites
Francois Blais Posted June 19, 2010 Thanks. I'll uninstall 4.90 and reinstall 4.39 then. I'll let you know how it goes when it's done and did a few tests. Best regards, François Share this post Link to post Share on other sites
Kidd Posted June 20, 2010 I've just noticed high handles with my SAS. The mem usage drops back down after a scan but the handle count doesn't. This image is after 2 scans. The computer is on 24/7 but I usually reboot once a day. Win XP Pro SP3 Avast5 Free SUPERAntiSpyware Pro Malwarebytes' Anti-Malware Paid McAfee Firewall Share this post Link to post Share on other sites
siliconman01 Posted June 20, 2010 I've just noticed high handles with my SAS. The mem usage drops back down after a scan but the handle count doesn't. This image is after 2 scans. The computer is on 24/7 but I usually reboot once a day. Win XP Pro SP3 Avast5 Free SUPERAntiSpyware Pro Malwarebytes' Anti-Malware Paid McAfee Firewall There definitely appears to be a handles bug in SAS on Windows XP. Please create a Customer Support Request via the link below. Reference this forum link in the CSR report. The SAS gurus will work with you to sort out the bug and issue a corrected version. I assume that you are running SAS PRO V4.39.1002, eh? https://www.superantispyware.com/precreateticket.html Share this post Link to post Share on other sites
Francois Blais Posted June 20, 2010 You should be running the 4.39.1002 version, that replaces the 4.90.xxxx versions. We have been unable to reproduce the handle usage here and we have had no other reports, if you continue to have the problem with 4.39, we would like to work with you to track it down. Thanks. I'll uninstall 4.90 and reinstall 4.39 then. I'll let you know how it goes when it's done and did a few tests. Best regards, François Bug is back. Just created a support ticket (CSR00050927) and referenced this thread. Thanks again! Best regards, François Share this post Link to post Share on other sites
mogojohn Posted June 20, 2010 I just did some tests on W7x32 with SAS Pro While SAS first starts (with real time protection), updates, then settles down, handle numbers are low, between 300-500. Handles don't increase unless a scan is invoked. During a quick scan the handles went up to 23,600 and hovered in that region The number of handles did not reduce after the scan completion. I ended SAS then restarted it and handles were back to 322. Seems like there is a problem. Share this post Link to post Share on other sites
robinb9 Posted June 21, 2010 I just did some tests on W7x32 with SAS Pro While SAS first starts (with real time protection), updates, then settles down, handle numbers are low, between 300-500. Handles don't increase unless a scan is invoked. During a quick scan the handles went up to 23,600 and hovered in that region The number of handles did not reduce after the scan completion. I ended SAS then restarted it and handles were back to 322. Seems like there is a problem. just out of curiosity i checked on my xp pro sp3- idling it is sitting at 695k, i am running a scan now and it is at 95,456- goes up and down from 71,000 , when it is done i will tell you what it is up too On my other xp pro sp3 machine it idles at 954k- running a scan it is going from 125,875 to 135,000 and again when it is done i will tell you what it sits at Those are the only 2 computers i have on now- I have not tested it yet on windows 7 robin Share this post Link to post Share on other sites
robinb9 Posted June 21, 2010 I just did some tests on W7x32 with SAS Pro While SAS first starts (with real time protection), updates, then settles down, handle numbers are low, between 300-500. Handles don't increase unless a scan is invoked. During a quick scan the handles went up to 23,600 and hovered in that region The number of handles did not reduce after the scan completion. I ended SAS then restarted it and handles were back to 322. Seems like there is a problem. just out of curiosity i checked on my xp pro sp3- idling it is sitting at 695k, i am running a scan now and it is at 95,456- goes up and down from 71,000 , when it is done i will tell you what it is up too On my other xp pro sp3 machine it idles at 954k- running a scan it is going from 125,875 to 135,000 and again when it is done i will tell you what it sits at Those are the only 2 computers i have on now- I have not tested it yet on windows 7 robin Share this post Link to post Share on other sites
robinb9 Posted June 21, 2010 just out of curiosity i checked on my xp pro sp3- idling it is sitting at 695k, i am running a scan now and it is at 95,456- goes up and down from 71,000 , when it is done i will tell you what it is up too On my other xp pro sp3 machine it idles at 954k- running a scan it is going from 125,875 to 135,000 and again when it is done i will tell you what it sits at Those are the only 2 computers i have on now- I have not tested it yet on windows 7 robin ok first xp pro sp3 running superantispyware pro- quick scan- now idling at 700k handle total is 22, 461 2nd xp pro sp3 running superantispyware pro- quick scan- now idling at 904k total handle is 44, 365 robin Share this post Link to post Share on other sites
robinb9 Posted June 21, 2010 ok first xp pro sp3 running superantispyware pro- quick scan- now idling at 700k handle total is 22, 461 2nd xp pro sp3 running superantispyware pro- quick scan- now idling at 904k total handle is 44, 365 robin oh and just so you know, computer 1 is running Avast free, latest version computer 2 is running avg pro- totally up to date robin Share this post Link to post Share on other sites
robinb9 Posted June 21, 2010 ok first xp pro sp3 running superantispyware pro- quick scan- now idling at 700k handle total is 22, 461 2nd xp pro sp3 running superantispyware pro- quick scan- now idling at 904k total handle is 44, 365 robin just checked now and both are idling under 400k robin Share this post Link to post Share on other sites
Francois Blais Posted June 21, 2010 What's most important to check is the number of handles, not the RAM, which seems to be fine. Thanks for your input! Best regards, François Share this post Link to post Share on other sites
