mike33 Report post Posted June 11, 2010 Hi, I have a box telling me, there is a program update,I click next , it retrieves the updtates, I click next,a box flashes up, saying, its downloading and installing.This lasts about 1 second, then it says finish.Then i get the pop up box, saying, I have a program update. I have SAS pro, XP and I am the administrator. Thank you for any help. Also i have SAS.exe and ssupdate set as trusted apps.Although I did update Comodo yesterday Share this post Link to post Share on other sites
siliconman01 Report post Posted June 11, 2010 On the main window of SAS, what does it say your version number is? Is it V4.39.1002 which is the latest version? If not, you may have to uninstall SAS and install the new version manually. Share this post Link to post Share on other sites
mike33 Report post Posted June 11, 2010 On the main window of SAS, what does it say your version number is? Is it V4.39.1002 which is the latest version? If not, you may have to uninstall SAS and install the new version manually. Ok, I have re-installed. The version was 4.38. Lets hope this will not happen next time. Cheers Share this post Link to post Share on other sites
siliconman01 Report post Posted June 12, 2010 Hopefully it will not happen again. If it does, you should create a Customer Service Request and let the SAS gurus fix the problem once and for all. https://www.superantispyware.com/precreateticket.html Share this post Link to post Share on other sites
mike33 Report post Posted June 12, 2010 Hopefully it will not happen again. If it does, you should create a Customer Service Request and let the SAS gurus fix the problem once and for all. https://www.superantispyware.com/precreateticket.html Thanks for your time and advice. Share this post Link to post Share on other sites
bwob Report post Posted June 15, 2010 This is interesting, since I have the same basic issue as Mike, though in my case the window for update progress shows up and sits there doing nothing. No progress in the progress bar, nothing indicating what has been or will be downloaded. It will stay like that for hours too if I don't hit the cancel button. My situation is the same as Mike's (XP and I am the admin) and I am running SAS 4.38.0 1004 and Avast Pro 5.0 is my antivirus app. Should I do the uninstall/reinstall after manually downloading the latest version as well? bwob Share this post Link to post Share on other sites
siliconman01 Report post Posted June 15, 2010 This is interesting, since I have the same basic issue as Mike, though in my case the window for update progress shows up and sits there doing nothing. No progress in the progress bar, nothing indicating what has been or will be downloaded. It will stay like that for hours too if I don't hit the cancel button. My situation is the same as Mike's (XP and I am the admin) and I am running SAS 4.38.0 1004 and Avast Pro 5.0 is my antivirus app. Should I do the uninstall/reinstall after manually downloading the latest version as well? bwob Yes, uninstall V4.38.1004 and then install V4.39.1002 Share this post Link to post Share on other sites
