stuartb Posted June 11, 2010 I have tried to scan my computer twice, firstly on a complete scan and secondly a quick scan. On both occasions SAS 'froze' before it had finished the process, although it stopped at a different file in each case. Not only did SAS freeze, but I couldnt use anything else either - including the Start button. Any suggestions? Thanks Share this post Link to post Share on other sites
siliconman01 Posted June 11, 2010 I have tried to scan my computer twice, firstly on a complete scan and secondly a quick scan. On both occasions SAS 'froze' before it had finished the process, although it stopped at a different file in each case. Not only did SAS freeze, but I couldnt use anything else either - including the Start button. Any suggestions? Thanks Are you running SAS V4.39.1002? If not, please update to the newest version and try the scan again. If you are running the latest version, then it is best that you create a Customer Service Request and let the SAS gurus assist you in resolving this issue. https://www.superantispyware.com/precreateticket.html Share this post Link to post Share on other sites
stuartb Posted June 11, 2010 Hi thanks I am on the latest version - so I will put my query into a support ticket Share this post Link to post Share on other sites
