Can not update Free version

[VThideaway]

I am running XP sp3. I downloaded Free version And was planning on upgrading. When I go to update pop say error check firewall check it is not blocking SUPERANTISPYWARE.EXE. I only run windows firewall I go to it try to create a exception for the exe c/programfiles/superantispyware no exe there? can anyone help? before I find some thing else

[SUPERAntiSpy]

I am running XP sp3. I downloaded Free version And was planning on upgrading. When I go to update pop say error check firewall check it is not blocking SUPERANTISPYWARE.EXE. I only run windows firewall I go to it try to create a exception for the exe c/programfiles/superantispyware no exe there? can anyone help? before I find some thing else

Is your system infected? What firewall are you running?

[Seth]

Is your system infected? What firewall are you running?

Also check to make sure your internet is not using a proxy server:

Go into Internet Options>Connections>Lan Settings. If anything is checked off in the Lan Settings window, uncheck it, click OK, then try to update SAS.

[VThideaway]

Also check to make sure your internet is not using a proxy server:

Go into Internet Options>Connections>Lan Settings. If anything is checked off in the Lan Settings window, uncheck it, click OK, then try to update SAS.

[VThideaway]

No to infection. I use Windows firewall as mentioned, No to proxy. Checked internet options in network connections ok

[Seth]

Do you have any other security softwasre software, and if so, do they update ok?

Please check if SAS will update in Safe Mode With Networking. That will help determine if the issue is with SAS, or with other software that's preventing SAS from updating. Note from that mode you'll have to manually open SAS.

Also, has the computer ever run Norton?

If all else fails, I'd try an uninstall and reinstall.