CadDy Posted May 18, 2010 Hi There, I’m running SUPERAntiSpyware from Windows 7. Although I’m able to get Definition updates, I am unable to get Program updates. When I attempt to get Program updates here’s what happens*: I get the SUPERAntiSpyware Update pop-up window I click on the Download and Install the Updates Now link I get a SUPERAntiSpyware pop-up window that states “You must stop the scan and close the SUPERAntiSpyware main screen before updating.” [This window appears even when the main window screen is not open or when there is no scan running. If there is a scan running, I stop it & if the main window is open, I close it, and then I click the OK button.] Another SUPERAntiSpyware pop-up window appears stating “The update must be done from an account with Administrator privileges.” [This window appears: even though I am running the app from an admin account (I only have 1 acct on my PC & it’s an admin acct, no parental controls); I right-click and select Run as Administrator; I’ve even changed all shortcut and program .exe file permission settings to Run as Administrator.] This occurs no matter which method I use to open any SAS program (via: the taskbar icon; Start-All Programs; “C:\Program Files (x86)\SUPERAntiSpyware\<SAS program name>.exe”; automatic update attempts upon pc startup; etc.). Any suggestions? *For screen-prints of the windows, see attached Word doc 2010.05.18_Unable to get Program updates - Copy.doc Share this post Link to post Share on other sites
SUPERAntiSpy Posted May 18, 2010 Hi There, I’m running SUPERAntiSpyware from Windows 7. Although I’m able to get Definition updates, I am unable to get Program updates. When I attempt to get Program updates here’s what happens*: I get the SUPERAntiSpyware Update pop-up window I click on the Download and Install the Updates Now link I get a SUPERAntiSpyware pop-up window that states “You must stop the scan and close the SUPERAntiSpyware main screen before updating.” [This window appears even when the main window screen is not open or when there is no scan running. If there is a scan running, I stop it & if the main window is open, I close it, and then I click the OK button.] Another SUPERAntiSpyware pop-up window appears stating “The update must be done from an account with Administrator privileges.” [This window appears: even though I am running the app from an admin account (I only have 1 acct on my PC & it’s an admin acct, no parental controls); I right-click and select Run as Administrator; I’ve even changed all shortcut and program .exe file permission settings to Run as Administrator.] This occurs no matter which method I use to open any SAS program (via: the taskbar icon; Start-All Programs; “C:\Program Files (x86)\SUPERAntiSpyware\<SAS program name>.exe”; automatic update attempts upon pc startup; etc.). Any suggestions? *For screen-prints of the windows, see attached Word doc Uninstall and re-download 4.37 from our site and re-install and you should no longer have the problem. Share this post Link to post Share on other sites