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CharlesEF

Question about Auto Update in SAS

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Hi All,

I have noticed a strange problem on my computer that I tracked down to SAS Auto updates. I have the 8-hour option checked and whenever this update takes place my computer does not respond correctly.

I will try to explain as best I can. Since SAS makes no mention of performing the update in the background it took me awhile to figure out it was a SAS problem (maybe not right word). I use WinXP Pro SP3 and I connect to the internet using dial-up access. If I happen to be connected to the internet when SAS starts the auto update process this is what happens to me.

1. If I'm using Firefox v3.6.3 when the update starts I find that I can not open any new links, until SAS is finished.

2. If I try to load another program I find I get an hourglass only, until the auto update is finished. After SAS is finished the program loads.

Does SAS work this way? Or am I doing something or have some SAS setting wrong?

Thanks for any help,

CharlesEF

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What version of SAS are you running? The latest version is V4.35.1002. If you are not running this latest version, you should upgrade to the latest version and see if the problem you describe persists.

Is the problem you have described a new problem that just recently started occurring?

Tell us a bit about your computer please:

- How much RAM memory do you have?

- What type of CPU and what is its speed?

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What version of SAS are you running? The latest version is V4.35.1002. If you are not running this latest version, you should upgrade to the latest version and see if the problem you describe persists.

Is the problem you have described a new problem that just recently started occurring?

Tell us a bit about your computer please:

- How much RAM memory do you have?

- What type of CPU and what is its speed?

Hi,

I'm running the current version of SAS Pro, v4.35.1002 and my CPU is a Pentium 4 1.8GHz, socket 478, with 1.5Gig of RAM.

One more thing I noticed today. Getright (my download manager) was downloading a file when the SAS update kicked in. No other programs were open at the time. The download did slow down but did not stop. As a test I paused the Getright download, clicked on the Start menu, then clicked on the game Freecell. The Start menu remained open and the cursor turned to an hourglass and stayed that way until the SAS update was done. Then the Start menu closed and Freecell started. This is what happens to me even if Getright is not downloading any files.

People using broadband connections might not even see this happen because the SAS update download would be super fast, compared to my dial-up speed.

Thanks for the reply,

CharlesEF

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Well, your CPU speed and amount of RAM along with running XP should be adequate. Of course, it is not known as to how much free memory you typically have which is a function of how many programs you have running resident in memory. If you have a lot of programs and services resident in memory, you may not have a much free memory or resources which would cause a bottleneck and disk caching to pagefile.sys.

I suspect that the SAS updater is not "optimally tuned" for dial-up modems. Unfortunately, the SAS updater has to download the entire core/trace data base each time it updates. Incremental updates are not used by SAS, so the update download is quite large...5+ mbytes compressed.

I recommend that you uncheck the 8 hour download option and just manually initiate the SAS update at a convenient time. As you probably know, you can right click on the SAS icon in the notification tray of the taskbar and select "Check for Updates". This would give you full control as to when the update occurs. Typically SAS only issues one update per day...sometimes 2 updates.

The other thought is to submit a Customer Support Request to the SAS gurus and see if they can assist you in speeding up the SAS update process. A CSR can be submitted per the link below.

https://www.superantispyware.com/precreateticket.html

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Well, your CPU speed and amount of RAM along with running XP should be adequate. Of course, it is not known as to how much free memory you typically have which is a function of how many programs you have running resident in memory. If you have a lot of programs and services resident in memory, you may not have a much free memory or resources which would cause a bottleneck and disk caching to pagefile.sys.

I suspect that the SAS updater is not "optimally tuned" for dial-up modems. Unfortunately, the SAS updater has to download the entire core/trace data base each time it updates. Incremental updates are not used by SAS, so the update download is quite large...5+ mbytes compressed.

I recommend that you uncheck the 8 hour download option and just manually initiate the SAS update at a convenient time. As you probably know, you can right click on the SAS icon in the notification tray of the taskbar and select "Check for Updates". This would give you full control as to when the update occurs. Typically SAS only issues one update per day...sometimes 2 updates.

The other thought is to submit a Customer Support Request to the SAS gurus and see if they can assist you in speeding up the SAS update process. A CSR can be submitted per the link below.

https://www.superantispyware.com/precreateticket.html

Hi,

Ok, I have submitted a CSR.

Thanks for the help,

CharlesEF

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