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catch22me

Definition File Problems

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My elderly dad is using 98SE. He's not going to switch to a newer

Windows system. He uses the internet mainly for email.

Fortunately, the Avast! antivirus app still runs ok with 98SE.

Avast didn't detect anything during the last scan, but I'm

very concerned. His firewall keeps telling him that Windows

Explorer as changed. This is a common problem when some kind

of malware is trying to use your computer to access the web.

I installed 4.24.1004, which is the lastest version that supports

98SE. I manually downloaded the latest definitions file. An

error box appeared, indicating that it could not load the definitions

on this older Windows system.

Ironically, I found the info about installing version 4.24 on a 98

system at the SuperAntiSpyware website.

Is there a solution, like another definitions file that will work

with 98SE?

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My elderly dad is using 98SE. He's not going to switch to a newer

Windows system. He uses the internet mainly for email.

Fortunately, the Avast! antivirus app still runs ok with 98SE.

Avast didn't detect anything during the last scan, but I'm

very concerned. His firewall keeps telling him that Windows

Explorer as changed. This is a common problem when some kind

of malware is trying to use your computer to access the web.

I installed 4.24.1004, which is the lastest version that supports

98SE. I manually downloaded the latest definitions file. An

error box appeared, indicating that it could not load the definitions

on this older Windows system.

Ironically, I found the info about installing version 4.24 on a 98

system at the SuperAntiSpyware website.

Is there a solution, like another definitions file that will work

with 98SE?

You can update the definitions from within the program, just don't download program updates. I am not sure what's ironic about finding the info at SUPERAntiSpyware.com - that's our site :)

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Maybe I just don't get it. Whatever "it" means, in this case.

I started the app and removed all the ticks from anything related

to automatic updating, or checking for updates while online.

There is no "File" drop down menu that allows you to "open"

a manually downloaded defintions file. I clicked on all the

tabs. There was nothing related to updating the "definitions

from within the program."

I tried running the definitions file with SuperAntiSpyware open

and closed. It didn't make any difference. The same error box

appears each time.

If the definitions file is not compatible with Windows 98, it doesn't

matter how many boxes you uncheck, or whether the app is running

or terminated. It ain't going to load.

Even with thirty years of computer experience, I make mistakes

all the time. Tell me where in SuperAntiSpyware I can manually

load the definitions file, and I'll apologize profusely!

post-10574-126488646436_thumb.jpg

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I clicked on that button. Something flashed by on the screen.

Trying to run a malware scanner while connected to the internet

is a really bad idea on an old desktop. The system will crash

immediately.

Isn't that "check for updates" button searching for open port

connected to the web, so it can download the definitions file?

If something else is suppose to happen, tell me what I should

be seeing on the screen. Should I see a box that would allow

me to select and open the file, like a normal "File" drop down

menu?

Again, I'll apologize if I'm wrong about this, but let me answer

my own question. That "check for updates" button assumes that

you're already connected to the internet. Who would even bother

clicking on that button, if they weren't already connected to the

web?

(Sometimes, I feel like my dad would be better off if this old

Gateway was hit by a bolt of lightning! He thinks he's too old

to learn a new system. He's a very smart man, who could easily

adapt to a more recent Windows system. He was a wonderful dad

when I was a kid. I just can't argue with him. He won't change

his mind anyway.)

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I'm convinced of one thing. After thirty years of working with

computers, my skills are declining. I don't think my brain is

rotting. It's the endless repetition that is required to maintain

one desktop or an entire LAN.

Like most apps, SAS no longer supports Windows 98. It's very easy

to find old software versions. That doesn't mean recent anti-malware

definition files are compatible with 98.

Installing SAS v4.24.1004 does you no good, if the defintion files

are unable to be loaded manually on a 98 system.

If you are not connected to the internet an error box appears when

you select "check for updates."

Please see "Error Trying to Retrieve Definitions.jpg."

I've installed, used, or beta tested many thousands of apps. I do

apologize for failing to see the obvious. Frankly, it's embarassing.

post-10574-126497273959_thumb.jpg

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