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JustMeL

Can't update

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I have a Song Vaio laptop and it has Windows 7 on

When I right click on bug in my sys tray it shows me that I have a an update to install

I than go into my all programs and right click on the SAS and run as Administrator and check for the update its not there

Can you tell me what I can do to do the update

I have attached the screen shots to show you what I am seeing...tyvm

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When I right click on bug in my sys tray it shows me that I have a an update to instal

So what happens when you choose to install said update?

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When I right click on SAS and run as Admin it telling me that there is no update, but yet in the corner as in the screen shot it says there is a update to download...ty

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Are you fully exiting/shutting down SAS (no bug icon in Notification tray) and then going to All Programs and restarting SAS with "Run as Administrator" selected?

Also, what version of SAS do you currently have installed?

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Ok got rid of the bug and went in and it did an update, but the update the bug was showing is a new version as I have done many of these in the past.

In my program of SAS its showing Program Version 4.32.1000

On my other pc its showing Program Version 4.33.1000

tyvm

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Ok got rid of the bug and went in and it did an update, but the update the bug was showing is a new version as I have done many of these in the past.

In my program of SAS its showing Program Version 4.32.1000

On my other pc its showing Program Version 4.33.1000

tyvm

The latest version is V4.33.1000. If the version is not the new version, repeat the process above. This time after SAS is restarted with "Run as Administrator", right click on the bug in the Notification Tray and select Check for Updates. It should come back stating that a new version is available. Click on the option to in that message box to install the new version. That "should" cause it to update to the new version.

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Ok this is about driving me nuts

that did't work either

what should I do delete the program and download again?

If so I will have to do this everytime there is a new version I guess

any other suggestions?

tyvm

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well first you are missing one very important step. this first step below:

right click the bug in the taskbar and click "exist"

now go to the desktop and right click and choice "run as administrator"

The program will not open but the bug will come back and also the white and blue popup box that shows the upgrade

now you can click on that box and do the upgrade

robin

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yipeeeeee...that worked...LOL

thank you so much for all your help

I have typed up the instructions on a notepad so that I will have them the next time I need to do this and I won't have to come in and bug ya...LOL

Have a great evening...JM

:D

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yipeeeeee...that worked...LOL

thank you so much for all your help

I have typed up the instructions on a notepad so that I will have them the next time I need to do this and I won't have to come in and bug ya...LOL

Have a great evening...JM

:D

see? once you get all the steps correctly- you have no problems ;)

robin

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see? once you get all the steps correctly- you have no problems ;)

robin

yup...guess I should start reading instructions a bit more...lol

tyvm again..hagd

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