Lifetime Subscription Expired??

[whaywardj]

Purchased a lifetime (renewal) subscription this morning, but SAS is telling me tonight that I can't update the app because my "subscription [has] expired". Huh?

Uninstalled old version 3.x from my Vista Home Premium machine, and downloaded, installed, and activated version 4.x with new numeric code received via email with no effect. Still can't update because "subscription expired".

Interestingly, code received after renewal purchase is identical to code received after previous purchase, a year ago.

[whaywardj]

Issue resolved. Entailed manually re-setting my activation code on the server side. While the Support Team didn't hit the industry target of solving the issue on first contact, they did get it done in a reasonable time.

Kudos, Team!