Buttons Report post Posted December 25, 2009 Hi everyone! Lately I've been having problems with SAS Pro version. I reinstalled it and when I check for updates with the task bar icon nothing happens. When I right click it again it no longer has my registration info. I have to then re register it then the same thing happens. I tried converting both the trial version and the free with the same problems. Any possible solution to this? Share this post Link to post Share on other sites
siliconman01 Report post Posted December 25, 2009 This sounds like your Comodo firewall is blocking SAS. Ensure that it is not blocking Superantispyware.exe, SAS_Startup.exe, and SSUPDATE.exe Share this post Link to post Share on other sites
Buttons Report post Posted December 25, 2009 Comodo isn't blocking it as I currently don't have it installed. I did a clean install due to some problems. Also where is the SAS_Startup.exe located? Share this post Link to post Share on other sites
siliconman01 Report post Posted December 26, 2009 Are you running the latest version of SAS V4.32.1000? If not, please update to the latest version and see if that corrects the problem. If not, submitting a Customer Service Request is probably the best route. The SAS gurus will assist you in solving the issue. https://www.superantispyware.com/precreateticket.html You can forget about SAS_Startup.exe. It is apparently part of the special start option of SAS and is not present during normal ops. Share this post Link to post Share on other sites
Buttons Report post Posted December 26, 2009 Yep I have the latest. I just contacted customer support a month ago and didn't want to contact them again if I could avoid it. I guess that's probably the best option. Thanks! Share this post Link to post Share on other sites
SUPERAntiSpy Report post Posted December 27, 2009 Yep I have the latest. I just contacted customer support a month ago and didn't want to contact them again if I could avoid it. I guess that's probably the best option. Thanks! We always repond promptly and are happy to help - that's why we have customer service Tell them the registration code (don't post it here) and we can check out why you are having the problem. Also make sure you are running 4.32 as we have corrected some issues on registration that happened rarely (but might be happening to you!). Share this post Link to post Share on other sites
Idan Report post Posted December 28, 2009 Hi Buttons, This might help: https://www.superantispyware.com/supportfaqd ... tml?faq=76 Marry Christmas, Idan Share this post Link to post Share on other sites
Lusitano Report post Posted January 3, 2010 I do have the same issue, but it's diferent. It starts the Pro version with Lifetime subscription, but when scan finishes and starts cleaning it reverts to trial expired. Then I close SAS and run again, and it starts again as lifetime subscription, and it can clean. It seems there's some problem with SAS, sometimes it forgets the registration info. I'm working under Windows 7 x64. I already followed the suggestion on FAQ, but no luck. Share this post Link to post Share on other sites
Buttons Report post Posted February 2, 2010 I just contacted them last night so hopefully it gets resolved. I'm also getting a memory check as I'm posting three months later(Heavens knows why I'm replying now???). This is a little late, but merry Christmas. Thanks! Share this post Link to post Share on other sites
MLStrand56 Report post Posted February 15, 2010 This is the same problem that I am having with 64bit Win7 Ultimate. I had an earlier version of SAS, so (following the advice above), uninstalled SAS & reinstalled the current down loaded version. I reentered my reg. number & SAS returned a msg that the trial period had expired. Have yet to reboot & see what happens. As a side note, I am also using Comodo Firewall. I checked Comodo & it does not appear to be blocking any SAS executables. MLStrand56 Share this post Link to post Share on other sites
