emerson8 Posted November 20, 2009 For approx the last week, any attempt to check for updates kill's superantispyware for me. Worse is, it's just hangs there and I can't start any other app. Using taskmgr to kill superantispare = machine OK again. Tried un-installing / rebooting and then re-installing. This resulted in machine hanging while entering registration details/code. I finally got superantivspyware installed again and did the manual update by downloading the current definitions and installed. Done a reboot in safe mode with full scan = nothing found, Done a full scan with current/updated symantec antivirus = nothing found, Doing a full scan with superantivspyware in normal boot crashes superantivspyware after a couple of min's..... EDIT; XP/Sp3, patched and current. Share this post Link to post Share on other sites
SUPERAntiSpy Posted November 20, 2009 Submit a support request here so we can assist you and possibly run a diagnostic: https://www.superantispyware.com/csrcreateticket.html Share this post Link to post Share on other sites
emerson8 Posted November 26, 2009 Well, I found the cause,, I think. Seems my PC wasn't clean after all. After using a competitive product, I was able to get rid of a couple of nasties and after that, superantispyware works ok again with updates,etc. Though,, since I've been using sas for a while, with firstchanceprevention with all options selected and always having it updated,, Im not 100% comfortable that it didn't intercept and, it couldn't fix it/find it even it safe mode with system-restore disabled... Items/issues found; AppCertDlls\appsecdll (Spyware.Passwords) rundll32.exe (Trojan.Agent wab (Trojan.Dropper mscert.dll rdolib.dll str.sys UACjoqeqmfiet.db Winrpc32.dll msacm32.drv wuasirvy.dll TDSSiceq.dll TDSSiykj.dll TDSSqxum.dll TDSSilgv.sys With these clean in safe mode by the other product, all is/looks ok again ( I believe/hope ) Share this post Link to post Share on other sites
SUPERAntiSpy Posted November 28, 2009 What version of SUPERAntiSpyware (numeric) where you running? Those TDS infections can block many security products, but our >4.30 versions and SASSAFERUN should have been able to run and clean that for you. Share this post Link to post Share on other sites