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siliconman01

Win 7 x64: SAS blocks PerfectDisk 10 Offline Defrag

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This post is for forum user reference information. I have submitted a CSR on it.

If you are a Windows 7 x64 and PerfectDisk 10 user, then do not install or have installed on your system SAS V4.29.1004...or eariler SAS versions. Even though SAS will run, it will block PerfectDisk 10 from doing an offline defrag. When PD 10 attempts the offline defrag, it will hang indefinitely and your system will not boot on up. A hard power down is required and then your system will boot up. One of the SAS drivers attempts to load very early during the reboot which then negatively impacts PD 10. This applies to the free and professional version of SAS.

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This post is for forum user reference information. I have submitted a CSR on it.

If you are a Windows 7 x64 and PerfectDisk 10 user, then do not install or have installed on your system SAS V4.29.1004...or eariler SAS versions. Even though SAS will run, it will block PerfectDisk 10 from doing an offline defrag. When PD 10 attempts the offline defrag, it will hang indefinitely and your system will not boot on up. A hard power down is required and then your system will boot up. One of the SAS drivers attempts to load very early during the reboot which then negatively impacts PD 10. This applies to the free and professional version of SAS.

If you are on 64-bit, none of the drivers would attempt to load, since they are 32-bit drivers. We have a new package that should be available this week with native 64-bit drivers.

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We have a new package that should be available this week with native 64-bit drivers.

Very much looking forward to the new package. I feel naked without SAS PRO. :cry:

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Haha. Exactly, I was just gonna complain about this same issue too. I'm running Windows 7 Pro 64 bit, with Perfectdisk 10.

It causes the system to hang when i attempt to do an offline defragmentation.

I took this error message from Event Viewer in windows:

Log Name: System

Source: Application Popup

Date: 10/29/2009 2:17:54 PM

Event ID: 1060

Task Category: None

Level: Error

Keywords: Classic

User: N/A

Computer: User-PC

Description:

\??\C:\Program Files (x86)\SUPERAntiSpyware\SASDIFSV.SYS has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.

Event Xml:

1060

2

0

0x80000000000000

2959

System

User-PC

\??\C:\Program Files (x86)\SUPERAntiSpyware\SASDIFSV.SYS

000000000200300000000000240400C0000000006B0300C000000000000000000000000000000000

Another one:

Log Name: System

Source: Application Popup

Date: 10/29/2009 2:17:54 PM

Event ID: 1060

Task Category: None

Level: Error

Keywords: Classic

User: N/A

Computer: User-PC

Description:

\??\C:\Program Files (x86)\SUPERAntiSpyware\SASKUTIL.sys has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.

Event Xml:

1060

2

0

0x80000000000000

2957

System

User-PC

\??\C:\Program Files (x86)\SUPERAntiSpyware\SASKUTIL.sys

000000000200300000000000240400C0000000006B0300C000000000000000000000000000000000

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Yep, I hope this conflict is resolved when the impending x64 release first comes out. A response to my CSR on this issue states that the developers are being made aware of it. If PD 10 is on one of the inhouse Windows 7 x64 test boxes, the developers will be to recreate it because it appears to be 100% repeatable.

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There is a simple solution to this problem - which allows you to keep SAS installed, as well as PerfectDisk 10 on Windows 7 64-bit.

Read down the bottom of this support page on the Raxco website: http://www.perfectdisk.com/support/kb/823

There's a file to download and run, and it fixes the problem perfectly.

I now have boot time defrags with PerfectDisk 10 as well as SAS Pro running, on my Win 7 64 bit system.

Oliver

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There is a simple solution to this problem - which allows you to keep SAS installed, as well as PerfectDisk 10 on Windows 7 64-bit.

Hey thanks! That registry modification does do the trick. Really appreciate it. :D

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