KEN1538 Report post Posted October 18, 2009 i have a computer that has a trojan virus. it cannot access the internet. when i try to run the superantispyware free edition on it i get superantispyware free edition has encountered a problem and needs to close and tell microsoft about it. any suggestions? thanks Share this post Link to post Share on other sites
Jahn Report post Posted October 18, 2009 From the Windows start menu, try running SuperAntiSpyware Alternate Start and doing a SAS repair, or boot into Windows safe mode and run SAS. Share this post Link to post Share on other sites
Chas Report post Posted November 12, 2009 Boot into safe mode by pressing F8 during bootup. I've had success running "Safe with networking." Trend Micro RootkitBuster Beta helps find the problems, but not the source ...so far. I'm hoping SAS will. Share this post Link to post Share on other sites
SUPERAntiSpy Report post Posted November 12, 2009 SUPERAntiSpyware Online Safe Scan: https://www.superantispyware.com/onlinescan.html Share this post Link to post Share on other sites
