SAS very slow to open and very slow to update.

[alex30]

Hi,

I have found recently that SAS would not open. I located and ran RUNSAS and it did open. However it is still taking a long time. Am I supposed to run RUNSAS each time I want to open SAS or is it now added to the programme ? Also it takes an age to update and I cant do anything else whilst this is happening. If I try to do anything I get a hung system and a message that SAS is unable to respond as it is locked by the system.

I am as sure as I can be that my system is clean as all scans come up clear apart from Ad ware tracking cookies, including scans by SAS . It is scanning OK.

The install was done on a reinstall of Windows and has been slow from the start.

I would really appreciate any help.

Regards Alex.

[lightning slinger]

Hi Alex,

I think if you refer to the following thread you will find you are not the only user suffering from this problem.

viewtopic.php?f=2&t=3177

I use version 4.24.1004 of SAS and it has gone from opening within 5 seconds to taking just under 30 seconds to open and thats is just in the past few weeks.

HTH

Colin

[alex30]

Hi,

Thanks Colin and SAS Service,

I have run a scan with an updated SAS but it revealed nothing. I have also scanned with Spybot Search and Destroy, Malwrebytes Anti Malware, IOBit Security360 and Avast Anti Virus. All this on a new install after reformatting the hard drive. I just don't think I have an infection although I would concede it is not impossible. The thing is, everything else is functioning correctly. It is just SAS which is behaving oddly. It is taking over 2 minutes to open and will hang on the update. Once started it scans OK. Any thoughts as to what may help?

Regards Alex

[alex30]

Hi SAS Service,

SAS actually opened faster when the boxes for update checking were ticked ! Incredible as I would have expected the checking to slow things up. Having said that I am not sure these checks are actually happening as there is never any notification to say they are taking place when the programme opens and no updates are noted. Also when I do a manual check for updates I do sometimes find some despite a check supposedly having just been done.

Regards Alex.

[alex30]

Hi SASService,

I logged on in Safe mode, opened SaS [2min 15 secs] , updated [over 4 mins] and then ran a quick scan[25 mins].

Here is the scan.

Thank you for your kind attention.

Regards Alex.

SUPERAntiSpyware Scan Log

https://www.superantispyware.com

Generated 07/23/2009 at 10:36 AM

Application Version : 4.26.1006

Core Rules Database Version : 4012

Trace Rules Database Version: 1952

Scan type : Quick Scan

Total Scan Time : 00:25:01

Memory items scanned : 401

Memory threats detected : 0

Registry items scanned : 328

Registry threats detected : 0

File items scanned : 11766

File threats detected : 11

Adware.Tracking Cookie

C:\Documents and Settings\Alex\Cookies\alex@server.iad.liveperson[1].txt

C:\Documents and Settings\Alex\Cookies\alex@hitbox[1].txt

C:\Documents and Settings\Alex\Cookies\alex@www.3dstats[1].txt

C:\Documents and Settings\Alex\Cookies\alex@server.iad.liveperson[3].txt

C:\Documents and Settings\Alex\Cookies\alex@ad.yieldmanager[1].txt

C:\Documents and Settings\Alex\Cookies\alex@www.googleadservices[2].txt

C:\Documents and Settings\Alex\Cookies\alex@revsci[2].txt

C:\Documents and Settings\Alex\Cookies\alex@richmedia.yahoo[2].txt

C:\Documents and Settings\Alex\Cookies\alex@ehg-twi.hitbox[2].txt

C:\Documents and Settings\Alex\Cookies\alex@collective-media[1].txt

C:\Documents and Settings\Alex\Cookies\alex@adtech[1].txt

PS I have also run full scans with simaler results. I have found nothing but tracking cookies.

[alex30]

Hi SASSupport,

Just to be sure I ran a full scan and here is the log.

Regards Alex.

SUPERAntiSpyware Scan Log

https://www.superantispyware.com

Generated 07/23/2009 at 11:52 AM

Application Version : 4.26.1006

Core Rules Database Version : 4012

Trace Rules Database Version: 1952

Scan type : Complete Scan

Total Scan Time : 00:41:25

Memory items scanned : 408

Memory threats detected : 0

Registry items scanned : 4338

Registry threats detected : 0

File items scanned : 22457

File threats detected : 2

Adware.Tracking Cookie

C:\Documents and Settings\Alex\Cookies\alex@revsci[2].txt

C:\Documents and Settings\Alex\Cookies\alex@kontera[2].txt

[alex30]

Hi SASSupport,

Yes SAS opened and scanned in clean boot mode but things were no faster.

Regards Alex.

[alex30]

Hi SAS,

I am a lot of a novice and am not sure exactly what info you need so I will copy from what I can find. Hope its OK. I do know it's a laptop 'cos it's sat on my knee !

Intel celeron processer 1.7 GHz

Total physical memory 512 MB

Available physical memory 68.46 MB

Total virtual memory 2.00 GB

Available virtual memory 1.96 G

Regards Alex

[alex30]

Hi SASService,

I have done as you suggested and sent a report off.

Just one thing I have noticed since looking at my logs was the discrepancy in number of items scanned for my different malware programmes.

SAS 12,667 quick scan 27,198 full scan

Malwarebytes 84,044 quick scan 138,046 full scan

IOBit360 60,125 quick scan 107,518 full scan

In view of the big difference do you think SAS is working properly or is this normal ?

Regards Alex

[alex30]

Hi,

I am afraid unchecking the updates boxes didn't help.

What was that reference to a much earlier solution ?

Regards Alex.