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Jenni3247

Installed and now no internet

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I am brand new here and have a problem. I just installed and ran SuperAntiSpyware Free Edition. Found several issues and I let it fix or quarantine them. I closed it out and trie dto log onto the internet but could not. I use Netscape and Firefox. I cannot get on with either of those. I did an uninstall of it through Add?remove programs, rebooted and still cannot connect to the internet.

I then did a system restore and rebooted, still cannot connect. The other computers in the house are able to connect to the internet( wireless router)

What have I done? Of course I am in a panic here cause I don't have any idea what may have gone wrong, much less how to fix it.

I am using Windows Xp.

Can anyone help me at all.

Thanks Jenni

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As I said I uninstalled it....Can I reinstall it and THEN repair it???

Thanks so much for trying to help me.

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Just thought of something...I can't even get on the internet to reinstall it.

How else can this be repaired???

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So if I get it installed again can I then repair the internet connection with that new install?

Sorry for the questions but I have a fairly new computer that now has no internet access. I had no idea this program would mes sup my computer or I would never have installed it.

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Just an update for anyone interested. I copied the program to a USB stick and installed it on the 'broken' computer. Ran the fix internet connection and it is now able to connect to the internet.

Thanks for the help.

I heard such great things about this program and was so disappointed when it messed up my new computer.

Now that everything seems to be working correctly do I dare run the program to check for spyware?? Needless to say, I'm afraid of it now!

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