ballitin Report post Posted November 21, 2006 Hi all Newish computer user was looking for some antispyware,tried your free home use quaretined 3objects and the computer would not kick up again,got it in safe mode and put objects back on and everything ok now ,but deleted all records of what i had Quaretined ,guess I was a releived to get the computer working again ,wonder if you can give me a few tips on using it saftley . thanx Win 2000 Zone alarm anti virus Share this post Link to post Share on other sites
fatdcuk Report post Posted November 21, 2006 Can you retrieve the scan logs to verify what 3 items were pulled or have the logs been deleted ? Share this post Link to post Share on other sites
SUPERAntiSpy Report post Posted November 21, 2006 Hi all Newish computer user was looking for some antispyware,tried your free home use quaretined 3objects and the computer would not kick up again,got it in safe mode and put objects back on and everything ok now ,but deleted all records of what i had Quaretined ,guess I was a releived to get the computer working again ,wonder if you can give me a few tips on using it saftley . thanx Win 2000 Zone alarm anti virus Thanks for the information - if you can post your scan log here so we can see what was removed, I would like to find out what might have been causing the problem. Share this post Link to post Share on other sites
ballitin Report post Posted November 22, 2006 Reinstalled it this morning and ran it againSUPERAntiSpyware Scan Log Generated 11/22/2006 at 07:23 AM Application Version : 3.3.1020 Core Rules Database Version : 3134 Trace Rules Database Version: 1151 Scan type : Complete Scan Total Scan Time : 00:20:56 Memory items scanned : 238 Memory threats detected : 0 Registry items scanned : 3951 Registry threats detected : 2 File items scanned : 11082 File threats detected : 1 Malware.VirusBurst HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\explorer\run#pmsngr.exe [ C:\Program Files\iCodecPack\pmsngr.exe ] Trojan.Media-Codec HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\explorer\run#homepage.monitor.exe [ C:\Program Files\iCodecPack\isamonitor.exe ] F:\INTERNET\DOWNLOADS\VCCODEC.1044.EXE Any thing you guys/gals can help me with thanx [/url] Share this post Link to post Share on other sites
SUPERAntiSpy Report post Posted November 22, 2006 Reinstalled it this morning and ran it againSUPERAntiSpyware Scan LogGenerated 11/22/2006 at 07:23 AM Application Version : 3.3.1020 Core Rules Database Version : 3134 Trace Rules Database Version: 1151 Scan type : Complete Scan Total Scan Time : 00:20:56 Memory items scanned : 238 Memory threats detected : 0 Registry items scanned : 3951 Registry threats detected : 2 File items scanned : 11082 File threats detected : 1 Malware.VirusBurst HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\explorer\run#pmsngr.exe [ C:\Program Files\iCodecPack\pmsngr.exe ] Trojan.Media-Codec HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\explorer\run#homepage.monitor.exe [ C:\Program Files\iCodecPack\isamonitor.exe ] F:\INTERNET\DOWNLOADS\VCCODEC.1044.EXE Any thing you guys/gals can help me with thanx [/url] All of those items are spyware/malware - removing them should cause no problems. Share this post Link to post Share on other sites
ballitin Report post Posted November 22, 2006 Scared to push the button again............... Share this post Link to post Share on other sites
SUPERAntiSpy Report post Posted November 22, 2006 Scared to push the button again............... It should be fine. If you have problems, you can boot to Safe Mode and restore again as you did before. Those 3 items should not cause the system not to boot properly. Share this post Link to post Share on other sites
ballitin Report post Posted November 22, 2006 Ok will have a go Thanx Share this post Link to post Share on other sites
ballitin Report post Posted November 22, 2006 Well I'm Still here ????even shut it down and rebooted Computers who'd have emm! that was one hell of a coincedence thanx for the help and hope I have not caused to much trouble . Share this post Link to post Share on other sites
SUPERAntiSpy Report post Posted November 22, 2006 Well I'm Still here ????even shut it down and rebooted Computers who'd have emm! that was one hell of a coincedence thanx for the help and hope I have not caused to much trouble . Glad everything worked out for you! If you feel like upgrading to our Professional version, we have a special for $19.95 ($10 savings) - simply use the coupon code THANKSGIVING and you save $10 instantly The purchases help offset the costs of maintaining the daily updates to protect users against the latest threats. Share this post Link to post Share on other sites
ballitin Report post Posted November 22, 2006 Thanks ,will give it a longer trial and see how i go on with it after the shaky start, not that any of that was in any way connected to yourselves Thanx Share this post Link to post Share on other sites
