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drekky

Blue Screen of Death

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First of all, I wanted to say that I think that your program is great....and I am pretty upset that I am having such problems...

It was scanning ok for a while then started to go to the blue screen when I was scanning...

so I uninstalled it and removed all the Settings folders and re-installed

when the program was finished installing, before I could hit [Finish], it went to the Blue Screen of death again..

So, I uninstalled and removed all your system files..and re-downloaded it...

same result...

I haven't written down which error code the BLue Screen of Death was, but I will.

Have you encountered this before?

I am running XP-SP2 on a good machine.

It is virus/adware/etc.. free

D

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Hi Drekky.

Yes, the actual error code would help. Here a couple of things you can try:

1) Try running the scan from Safe Mode. This will help determine if an alternate program is affecting the scan.

2) Run hard drive error correction: http://support.microsoft.com/kb/315265

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