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bsheurs

comp shuts down when quarantining.

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every time i go to quarantine and delete, my comp shuts down. it goes to a blue screen and says the following.

"stop: c000021a {fatal system error}

the windows logon process system process terminated unexpectedly with a status....(screen cuts it off)

......0x00000000 (0x00000000 0x00000000)

the system has been shut down"

i then have to manually shut down the comp by holding the on/off button. reboots fine after that. same error numerous times.

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Running a WXP-SP2, in an office domain environment.

Could not install SAS_FREE.EXE (downloaded 2/16/09) in Safe Mode (with networking). After a normal restart, I installed it and immediately got the BSoD right after installation completed. Program does not appear in Add/Remove, and removal tool did nothing discernable. I simply deleted the folder. I'll go back in and attempt to remove all remnants of the program.

Program appears to be having some difficulties installing on a few WXP-SP2 computers.

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