outhier Posted February 3, 2009 I'm a new user of this product and seem to be having a little trouble. In general, Internet access has slowed WAY down since I installed the product. And some pages (specifically some Facebook pages) simply will not load unless I turn off the real-time protection (which I understand defeats the entire purpose of the program). Any suggestions? Have I configured something incorrectly? Thanks Colette Share this post Link to post Share on other sites
Jahn Posted February 3, 2009 I don't see that same behavior with SAS Pro at default settings. Have you run complete scans with SAS and your anti-virus program? Please tell us more about your system configuration (OS, RAM, etc). Are you running any other real time anti-spyware program(s)? Share this post Link to post Share on other sites
outhier Posted February 3, 2009 Hi, No, I'm not running any other real-time spyware programs. I do have Spybot Search & Destroy installed but not TeaTimer. I wanted to replace TeaTimer with SuperAntiSpyware. I also have Spyware Blaster installed but it isn't real-time and only prevents malware from being installed (to my understanding). I've done full scans with SuperAntiSpyware and with Spybot Search and Destroy. I've also done a full scan with Malwarebytes but don't have that program installed as anything but an after-the-fact scanner. My anti-virus program is NOD32 from Eset and that scan is also clear. The only other real-time program installed is Outpost Pro, a firewall. My system information is: Windows XP Home Edition Service Pack 3 3.00 gigahertz Intel Pentium 4 16 kilobyte primary memory cache 2048 kilobyte secondary memory cache 156.26 Gigabytes Usable Hard Drive Capacity 122.51 Gigabytes Hard Drive Free Space 1024 Megabytes Installed Memory I've checked SuperAntiSpyware and it is running at default settings. Thanks, Colette Share this post Link to post Share on other sites
outhier Posted February 4, 2009 For some reason the internet speed has improved however I remain unable to access many Facebook pages. The page simply never loads unless I turn off SuperAntiSpyware protection. I've tried both IE and Firefox with the same results. (I should have mentioned the two different browsers in my earlier post. Sorry Thanks, Colette Share this post Link to post Share on other sites
Lasse88 Posted February 4, 2009 If i where u i would uninstall sas, restart the computer, close all security software at the tray, install sas igain, and restart the computer. Share this post Link to post Share on other sites
outhier Posted February 4, 2009 Thank you, Jahn! I appreciate your help. Since I just installed Outpost Pro, it seems to be in a "learning" mode. Strangely enough, the problems I was experiencing yesterday and earlier this morning seem to be clearing up. Pages that would not load yesterday (particularly Facebook) are loading today and the slowness on the internet has improved as well. Is it possible that the two programs will play nicely together? Or is that an impossibility? I'd like to go ahead and purchase SAS if the programs can coexist. Colette Share this post Link to post Share on other sites
outhier Posted February 4, 2009 I just checked my Outpost Pro and find that the real-time anti-spyware portion is disabled because of compatibility issues with third party software. So I am assuming Outpost Pro detected SAS on installation and disabled this particular feature itself. Hmmm... still an interesting issue here. Colette Share this post Link to post Share on other sites
Jahn Posted February 4, 2009 You're welcome, Colette. You have two programs fighting each other for authority. Yes, it is possible to co-exist provided the real time anti-spyware protection is turned off/disabled in one of the programs. You will have to make the decision which one to keep active. Share this post Link to post Share on other sites
