How do I remove the seneka trojan?

[Hoopster1]

I used SAS but that detected adware. I aslo have stopzilla which detected the seneka tojan but after I remove it, it comes back. Its only happened in the last week, I scanned for viruses last sunday and there was nothing. I checked again on Thursday and it was there, so I scanned yesterday and it was back and it returns very time after I've removed it.

Its in the registry key and the location is hkus\s-1-5-21-2449747269-3634026426-620652438-1000\software\appdatalow

I don't know if this is helpful or not.

I am pretty clueless when it comes to computers, so any help would be much appreciated.

[Pandato]

Please submit a customer service request by right clicking the task bar and select Contact customer service

[Orbit1]

I have the same problem Hoopster1. It started last week, detected only by Stopzilla. Everything's identical to your post. Other scanners including SAS show a clean computer. I've tried twice to contact Stopzilla via live chat but no answer. I'm inclined to believe it's a false detection but I hope to read more on this thread.

[Hoopster1]

I contacted stopzilla via their live chat and they've given me some instructions to follow, I haven't done this yet but I'll reply and let you know if its worked. At this point my gut feeling is that it won't.

[Hoopster1]

please forgive my ignorance but where is the task bar?

[EliteKiller]

please forgive my ignorance but where is the task bar?

http://windowshelp.microsoft.com/Window ... 41033.mspx

detected only by Stopzilla.

To put it politely Stopzilla is notorious for FP's and poor detection.

[Orbit1]

You're right about STOPzilla, Elite Killer. Now that I've discovered forums, maybe I won't have to learn everything OJT. I've been trying numerous anti-spy programs to learn first hand what is good. You get to appreciate very quickly the honest programs like SAS. I've tried to like STOPzilla because I paid for it, but I finally uninstalled it last night because it WOULD NOT let me install a program. It immediately quaranteened it and there appears to be no way to simply enable the program as accepted. Enough already. Goodby STOPzilla.