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raambaju

Windows XP problem still

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Hi,

I was finally successful in installing the SuperAntiSpyware in Windows XP.

Now when I start it its not able to get the latest updates from the web. After I ignore that and scan the computer, I got almost 55 viruses in the system (dont know what my MCAFee was doing all these days).

Now When I click the Next button which does Quarantining and Removing items, the progress bar goes upto 100% and then hangs. I tried atleast 7 times from yesterday without any success. Can some one help me on this?

I still have Spyware Guard 2008 (spy virus) still running which is ruining my time and system. I installed SuperAntiSypyware on hopes that it will remove this damn spyware guard but in vain.

Any ideas on how to remove it and make the Antispyware work.

Thanks

Sathish

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My friend had the same problem with a similar infection. The only antimalware program he could install and the only antimalware website he could get was Malwarebytes. He wanted to use a scanner from the internet but the infection wouldn't allow it.

http://www.malwarebytes.org/

http://www.download.com/Malwarebytes-An ... tag=button

Malwarebytes removed the infection.

There are some things I don't like about Malwarebytes. It once flag a PDF file I had as infected when it had an Asian name. I changed the name of the PDF to English with English letters and it's no longer flagged as infected. That tells me the program is going by file names not code. Doesn't sound best to me but it can help with some infections.

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Hi,

I was finally successful in installing the SuperAntiSpyware in Windows XP.

Now when I start it its not able to get the latest updates from the web. After I ignore that and scan the computer, I got almost 55 viruses in the system (dont know what my MCAFee was doing all these days).

Now When I click the Next button which does Quarantining and Removing items, the progress bar goes upto 100% and then hangs. I tried atleast 7 times from yesterday without any success. Can some one help me on this?

I still have Spyware Guard 2008 (spy virus) still running which is ruining my time and system. I installed SuperAntiSypyware on hopes that it will remove this damn spyware guard but in vain.

Any ideas on how to remove it and make the Antispyware work.

Thanks

Sathish

Submit a support ticket here:

https://www.superantispyware.com/precreateticket.html

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HI,

Actually from the infected system, I am not able to access your website. It is blocking, you I can't use the diagnose tool which is available while creating a ticket.

Even i tried to access malwarebytes website and its blocking that as well.. But if I try to access yahoo or anyother website it works fine. I tried to start the system in safe mode and even that fails with dbdmp. I downloaded malwarebytes and tried to install in the infected pc. But its not even installing. No error no warning. Just fails.

So is there any other option guys. And since my cd drive doesnt work I wont be able to re-install the os as well.

Totally stuck.

Thanks

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There are a few things that could be causing it. Might not be it, but until SAS support gets back to you maybe try taking a look at the HOSTS file and make sure that the sites you want to go to are not in the list. You could also delete the file and recreate it later on.

C:\WINDOWS\SYSTEM32\DRIVERS\ETC\hosts

Notice that there is no extension on the file but it's just a normal text file and you can open it with NOTEPAD.

However I'm betting that it is the Malware you have on the system that is actually preventing it and blocking the other software installs as well.

There are a few things that can be done but I'll leave those answer to SAS support.

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On another computer you can download and burn the Dr Web live CD.

Dr web live CD webpage

http://www.freedrweb.com/livecd/

English instructions PDF

ftp://ftp.drweb.com/pub/drweb/livecd/LiveCD-en.pdf

Dr Web live CD iso download

ftp://ftp.drweb.com/pub/drweb/livecd/mi ... 811190.iso

A larger download but a good live antivirus CD is Bitdefender 2008.

Bitdefender 2008 live CD download

http://download.bitdefender.com/rescue_ ... 8_2008.iso

some instructions

http://kb.bitdefender.com/KB417-en--Usi ... ue-CD.html

how to update the live CD

http://kb.bitdefender.com/KB101-en--Upd ... nder..html

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system recovery doesn't take out these nasty trojans so doing it will not make a difference. Can you go to another computer and download the latest superantispyware? If so before you put it on the infection computer try changing superantispyware's name as john.exe or something else. make sure you keep the .exe part

Now try installing it and see if it does it

If not do the same thing with malwarebytes- see if you can do the same thing by changing its name first.

If this installs, run it and see if it takes out most of the bad stuff.

Then reboot and try superantispyware again and see if you can get it to install

robin

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