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DaleCSmith

SAS Fails to Run

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After a successful install of SAS the program does not start. No error messages, no event log entries. I've uninstalled and reinstalled SAS. My anti-virus software found Troj_Agent.aeum. XPSecurityAgent was installed. I have a task tray icon that pops up with a message of "Your computer is infected". Is there anything I can do to get SAS to run? Thanks.

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try putting the computer in safe mode and run superantispyware

robin

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I've tried running it from Safe Mode with Networking. I'm trying fix this remotely. I'll try if from Safe Mode without networking. Thanks for the suggestion.

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I've booted to safemode using the SAS bootsafe utility and still could not get SAS to run. Any suggestions. This infection resulted from the UPS email that was recently released. Thanks.

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I'm currently in the same boat. I'm working on what was once a massively infected machine. I took the hard drive out, scanned it w/ Symantec Corp. Ed., McAfee command-line scanner, Trend scanner, and AVG. Then I reinstalled the hard drive in the machine, and installed AVAST. BTW, every single one of those virus products found some sort of virus.

Anyway... Initially, I couldn't run SpyBot or SuperAntiSpyware. I would click on them, but it looked like nothing would happen. I pulled up task manager and noticed that if I tried opening them repeatedly, you could see them appear in the task list, then vanish.

Finally, after more scanning with AVAST (and I loaded temporarily on the machine AVG), I was able to get SpyBot working. But I still can't get SuperAntiSpyware to kick off.

This machine has been in my possession for a couple of weeks, so it wasn't hit by the latest UPS virus. But I sure would feel better if I could get SuperAntiSpyware to run.

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I'm currently in the same boat. I'm working on what was once a massively infected machine. I took the hard drive out, scanned it w/ Symantec Corp. Ed., McAfee command-line scanner, Trend scanner, and AVG. Then I reinstalled the hard drive in the machine, and installed AVAST. BTW, every single one of those virus products found some sort of virus.

Anyway... Initially, I couldn't run SpyBot or SuperAntiSpyware. I would click on them, but it looked like nothing would happen. I pulled up task manager and noticed that if I tried opening them repeatedly, you could see them appear in the task list, then vanish.

Finally, after more scanning with AVAST (and I loaded temporarily on the machine AVG), I was able to get SpyBot working. But I still can't get SuperAntiSpyware to kick off.

This machine has been in my possession for a couple of weeks, so it wasn't hit by the latest UPS virus. But I sure would feel better if I could get SuperAntiSpyware to run.

Have you tried running SAS while booted in safe mode?

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Follow-up to let everyone know that I downloaded a 7-day SpySweeper evaluation which installed/ran/removed stuff. After it was done, SuperAntiSpyware launched/ran just fine w/o having to reinstall or anything.

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